We recently placed an order for a lamp on BrandAlley and the experience has been nothing short of frustrating. Despite FedEx tracking claiming the item was delivered and even signed for (which we never did), we received nothing. What's worse, there were no delivery updates or any form of proactive communication from BrandAlley or the courier. We tried reaching out to customer service—there’s no contact number to speak with someone directly, and the WhatsApp support was completely unresponsive. After days of uncertainty, we finally managed to get a reply via email, only to be told that the item had been returned to them and they wouldn’t re-dispatch it. Instead, they suggested we re-order it ourselves. This is utterly ridiculous, especially since the courier had previously called us multiple times to confirm and even update our delivery address. Clearly, the issue lies somewhere between BrandAlley and the courier, yet the burden has been placed entirely on us as the customer. We’re left without the product we ordered, no clear explanation and no resolution. A deeply disappointing experience—we expected better.