“Your behaviour has been an utter disappointment,
Terrible service, you choose to simply be dishonest.
You are so comfortable in deceiving your customers, and still from them.
I do not recommend there other websites where you can buy stuff from hustle free. And with honesty.
This company are so quick to take your money, but it come to step up and do the righting, they are no where to found.
If you return an item the chances are you will never see your money or the items.
They are very comfortable stilling from you.
I do not recommend,
Untrustworthy and caning”
“That's appalling behaviour for a digital business. I ordered a winter coat just before Christmas (very good deal, so I was excited to bag it), they sent me a completely wrong item - a shirt (same brand). I contacted them saying can you please send me my coat and arrange return of the shirt as I didn't order it. It took them days to respond, then they realised they made a mistake and were never intending to be selling the coat at that price. They then updated my Orders portal by replacing coat with a shirt - as if that's what I ordered... and came back with a standard "sorry, we ran out of stock" - as if!
Should've stuck to Yoox and Zalando! Lesson learned.”
“AVOID THIS COMPANY !!
I ordered from brandalley.co.uk at the mid of November and I have still not received my ordered
after 3 weeks not hearing anything I called brandalley.co.uk up and wanted to cancel my ordered they refused to cancel my order even though it hadn't even been processed yet the lady in there customer service team told me not to cancel and that it will arrive in time for christmas 6 weeks has now gone by christmas has been a gone and now iv checked the status of my order on royal mail and they are saying that brandalley haven't even sent my order to royal mail so all they have done is take peoples money and not send me my order
by the looks of things they have lied to us all!!!!!!!!
they are crooks they have taken my rights to cancel away from me which is against consumer rights !!!!
they wrote a comment below my last review and i haven't heard from brandalley since there is no excuse christmas is over and i want answer !!!
brandalley you have left me no choice now
the retail ombudsman will be in touch I have had no luck with you I KNOW YOU WILL ANSWER TO THE RETAIL OMBUDSMAN AND I WILL GET MY MONEY BACK!!
your customer service is disgusting I will never shop here again !!!!
I will write bad reviews on every single platform until someone dose something about this I want my money back you have stolen my money !!!”
“Stay away!
Ordered a nice Leather chair in good faith.
Given a delivery window of 5 days.
Have been waiting weeks now.
26 emails response the same. It will be dispatched in 24 to 48 hours. Now they just don't respond. Says in the order item delayed. Getting zero response and the chair was not cheap either. This company take your money and do not have stock of items they then attempt to source them it seems.
I have requested a refund and to cancel this order. Guess what. No response. Seriously stay away”
“Paid express delivery they didn't despatch until the following day i enquired and then they said be later that day they never came then received a txt from royal mail the following day saying be delivered that day never came yet again so I enquired yet again to then be told my item is still at the warehouse and they will be on there way to me in the next 24to48 ours and said they have issued a refund of my express delivery this site is a absolute joke iv never known anything like it so unprofessional and clearly liers I wish I read these reviews before I had ordered off this site I would of gone elsewhere do not buy anything!!!!!! Go elsewhere il never make this mistake again just hope when/if I finally get them they the real thing or they will have a sharp shock because il call trading standers!!!! Jokers!!! Seems they can't run a race let alone a business 🤔”
“Very poor. They bombard you with emails, offer new-customer discount codes, and then the codes don't work. Very off-putting. I'll be un-subscribing and unlikely to purchase now.
There are plenty of alternatives out there. Need to sharpen up their marketing offers and customer service.”
“This is a scam! They just make money on charging you after a refund that I didn't even ask for. Nothing was delivered after I pay 312 £. And now they started refunding items one by one charging me 4£ taxes for each item!? That they didn't deliver? I'm going to call customer consumer report!”
“Lots of good products at competitive prices but have had several orders cancelled as they didn't have the products and am waiting for a doormat that was ordered in November 2018 and meant to be delivered December 7th 2018.”
“Great choice of Branded products at discounted prices. They offer a good service and delivery.
Items can sometimes take a few weeks to arrive but once you get the hang of their this its no problem.
Products are well packaged and the returns are easy if needed. I like using Brandalley, and would definitely recommend them. : )”
