I returned 3 bras totaling over $100 via USPS within the time frame outlined in the refund policy. My husband printed a new shipping label at the post office, so I did not have the tracking number; but the original receipt was in the package so they could still figure out who to issue the refund to if they had enough sense. I submitted an inquiry a week ago that is still unanswered, and when I called, I had to wait on hold over 30 minutes to get a representative who was no help at all. Apparently even with the receipt included in the box, they're helpless without a tracking label; although I'm sure my package is sitting on their property and has been opened. Terrible at getting back with customers, and even worse at using their brains to designate returns. Glad I just threw over $100 away. Will be sure to never use this company again.