I have ordered before and I loved my service. I loved the bras so I didn't hesitate to order again to try out the new Warner side effects. There was confusion from the beginning when I was given customer service in the UK and she gave me dates like they write them. Someone here got that explained so I waited longer for my delivery. And waited......still no bras but my money was gone. I had used the Google Trust on my purchase (I always do) so after no response from Brayola they contacted you. After some research on your end....my bras had NEVER been shipped! One was on back order! The best you could do you said was mail the white one and wait on the espresso or cancel. Bingo! I cancelled and just today the amount was posted to my account! You didn't offer me a discount or one free or anything! Need to learn how to keep your good customers. I paid $53.20 on Dec 28th out of an interest bearing checking account and just got it back. I know that's not much but I am a senior citizen and I know how to live on what I have worked for and earned in this life.....