So an item was ordered and it was the wrong one, it had not been open and needed to return it. Was told they do not take returns unless it is the companies fault or the product was defective, this is why you are to make sure your cart is correct. However if you misread something and need to return an unopened item what is the harm. I could see if they don't want to give money back they could issue you a credit, however I was not asking for payment I was going to spend the money in more e-liquid. I shop from them all the time and all they could say was sorry let me add a few bucks to your account. Breazy Really!!!