Breazy Inc. Reviews

Name: Breazy Inc.
Rating: 3.61

3.6 Rating 250 Reviews

66 %

of reviewers recommend Breazy Inc.

Company Reviews

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Metrics

3.6

Based on 250 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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2122032494

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Breazy Inc. 1 star review on 30th November 2023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to like them. I was a customer for 5 years. But then I ordered a pack of coils and some juice like I normally did and the order messed up somehow. It was on black friday. The system on the site must have fluked because it showed I ordered the wrong coils. I contacted CS and asked if they could swap them for the proper ones before they ship. I got a snooty no returns response. It wasn't even shipped. Behold the next day it was set as shipped. I got my package and sure enough. It was the wrong coils so I messaged CS as a new message and I got the same representative with a response saying no returns sorry like they were just waiting for me and watching for the order number reference to pop up. I've done a swap and return with them in the past. What changed? Why does nobody else respond? Boycotting them now. Coworkers are done with Breazy also. Why they can't help with a simple issue when they have before is nuts. Just done with them.”

Helpful Report

Posted 9 months ago

“I ordered something over the thanksgiving weekend, expecting there would be some delay in receiving the order, but they have been sitting on my orders for a whole week. When I emailed their customer support team, (because they weren't answering their phone support and hangs up on you without an option for you to wait on the line) they just told me that it was being delayed because they are busy. So I asked to cancel my order and they say that once the order is placed, you can't cancel the order. So I asked them that if the order even isn't processed, why can't they just cancel it, to which they replied it's their policy and that it will get to me soon and not to worry, and added that they won't be responding to my email anymore. Wow, how professional. He did agree that the shipping I chose was 3-5 business days shipping, but I guess that's after they finally figure out how to ship the order which they haven't been able to for 5 business days already. I am intrigued by how it takes longer to leave the warehouse than to travel across the country.”

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Posted 1 year ago

“My original order wasn't able to be fulfilled...whatever. They sent me a different color tank, and that was fine... then, they sent me the wrong coils. they didn't tell me that what i ordered went out of stock (for the second time), and sent me something incompatible instead. I didn't find out until i needed to replace my coil, 10 or so days later....i thought "no biggie, there should be a replacement coil in the package, just like what the online description said!". nope. no replacement glass, either. Since I had to cancel my card due to fraud issues, I got the sale price for the coils in store credit. Better than nothing, sure, but...on the whole, i'm incredibly disappointed with my experience, and won't be ordering from them again lol. The $10 credit will be chilling there forever I guess.”

Helpful Report

Posted 5 years ago

Hi there! We are so sorry that you had such a difficult time. We would love to speak with you directly about this order and help get this corrected for you. Please email us at hello@breazy.com. We have agents on hand 7 days a week and our Customer Experience Team Leads are happy to see how we can get a proper resolution for you! Team Breazy

Posted 5 years ago

“Legit store! I'm completely statisfied with their service, i had no trouble at all with international shipping. My order arrived on time.”

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Posted 5 years ago

Thanks Marton! We try our best! :-) Team Breazy

Posted 5 years ago

“So i understand the negative comments, but ithink thesepeople were very impatient. I placed an order on a saturday night and the age verification didnt work. So i emailed them the next morning and by noon that day they had it fixed. Service on a sunday!! I like that. So dont hesitate to buy from this site! They have the best deals ive ever seen online. Over half off!!! Killin it mike breezy stay freshhhh”

Helpful Report

Posted 5 years ago

Thanks Andre!! We appreciate it. We love to make the people happy! :-) Team Breazy

Posted 5 years ago

“Breazy sucks . Jamie from breazy knows I have a 14 time difference and told me she would email me about why my order was shipped from a third party vendor with the wrong tracking number . She never did . Then Nerea said she would reach out to the vendor when I chatted . All I asked was can you please email me so I a military person in South Korea do not have to get up at 3 am just to talk to you all. I literally see her typing and then never answers . I am just sitting for 10 minutes nothing about hey just email me what happens. Then I write here again and she rejoins the chat says hello and I asked her again to email me so I don’t have to get up and still nothing . This is my 3rd order from them and my last . There customer service and follow up is horrible and they are extremely inconsistent, rude , and inconsiderate.”

Helpful Report

Posted 6 years ago

Hello! We are so sorry that you had a difficult time communicating with our agents. We have escalated your concern to our management team and will have a supervisor reach out to you! For future references, please note that you are not limited to only our live chat but can also email us if that is easier! Our email is hello@breazy.com and we have agents available 7 days a week to respond within 12 hours of your initial contact. If you have any further questions or concerns, please reach out to us at your convenience at the email address above. We are happy to help! Team Breazy

Posted 6 years ago

“This company (breazy) has an exuse for just about everything. Just admit you guys are scammers. Don’t ever buy from this site.”

Helpful Report

Posted 6 years ago

Hello! I did pull your order and see that you were unable to fill the age verification requirements to receive a shipment from us. Age verification is a legal process with very rigid laws. We are sorry if this caused you any frustration. If you have requested a refund, your refund has been issued and your order canceled. Please reach out to us at hello@breazy.com if you have any further questions, we are happy to help! Team Breazy!

Posted 6 years ago

“Couldn't verify age because I put my abbreviation of my name on address. Load of garbage and very unsatisfactory service. Now my gift for family won't be delivered and I have to wait 5 business days for a refund. I would recommend finding other sites. Would rate 0 if that was an option.”

Helpful Report

Posted 6 years ago

Hello! We are so sorry that your holiday gift is delayed. As age verification is an industry-wide legal process, there are strict guidelines that we must abide by. One of them is that we cannot ship to addresses using nicknames or abbreviated forms of legal names. We apologize for any inconvenience this may have caused. While we do release your refunds right away, the 3-5 day hold is standard for most banks. We always err on the side of caution by letting you know. Once again, we do apologize for any delay this process may have caused you and we do hope that you change your mind and shop with us again! Team Breazy

Posted 6 years ago

“Breazy always got the bomb ass deals! We check everyday for unreal deals, deals so good we were questioning legitimacy and authenticity. Who cares if they had a few issues with shipping during a move. The prices are worth it to me!”

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Posted 6 years ago

Thanks Nick! We appreciate that! Team Breazy

Posted 6 years ago

“Breazy has great prices and I like their selection! I just got back into vaping and their deals are lit. Very good customer service as well!”

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Posted 6 years ago

Thank you Adam! We love to help!! Team Breazy

Posted 6 years ago

“2 delayed ordered for over a week. had to go to B&M shop to hold me over twice. last time claiming it didn't pass age verification but that didn't stop them from charging my card first”

Helpful Report

Posted 6 years ago

Hello! We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week and are more than happy to speak with you about your experience and fix this process for you! :-)

Posted 6 years ago

“Just found out that my order my friend and I placed on Black Friday wasn't going to be filled. Already paid for, for Xmas gifts. Thanks Breazy!!!!!!”

Helpful Report

Posted 6 years ago

Hey Jon, We're so sorry that we weren't able to fill your Christmas order. Please reach out to us at hello@breazy.com so we can help you select alternative items for your order! We have agents on hand 7 days a week and are happy to assist here! :-)

Posted 6 years ago

“Ordered a couple items....waited 9 days for the order to be fulfilled, only to be told that the items I ordered were out of stock, and that this "rarely happens"....has happened 3 times now :/”

Helpful Report

Posted 6 years ago

Hello there, While stock shortages are typically rare for us, due to our recent relocation, they have come up quite a bit! Please know that we are aware of this issue and working hard to quickly fix it for our valued customers. Hello! Please reach out to us at hello@breazy.com. We have agents available 7 days a week and we are happy to look into your order and make sure you are being taken care of! :-).

Posted 6 years ago

“The Package didn't show up when it was suppose to. Oh and I paid for 2-3 day shipping. Whats the since of paying extra to get your package if y'all can't even deliver on time? Terrible service”

Helpful Report

Posted 6 years ago

Hello! Please accept our sincere apologies! We are experiencing a delay with shipping. We have mentioned in our blog on the site that we are having delays (due to our recent warehouse relocation followed by the Black Friday weekend) but we understand if you might have missed it. Please reach out to us at hello@breazy.com. We have agents available 7 days a week and we are happy to look into your order and make sure you are being taken care of! :-).

Posted 6 years ago

“Wrote a review last week - was a bit miffed about slow order filling and annoying site scripting. Did receive my order 9 days after placing it (can't fault Breazy for USPS being slow, but I do wish things were filled a little faster). Writing a second review as I am unable to edit and change my rating of 3/5 stars on the first review. I went ahead and called Breazy when I was a bit concerned about the order filling time, was in touch with a live human right away who took the time to explain about the warehouse move. When I did get my package, it was packed very well, everything was 100% as advertised, all product was genuine, packing slip was hand signed. Giving this a 5/5 with two minor issues: 1) If you're having delays on filling orders, breazy, maybe throw that information right on the top of the homepage or somewhere during check out so we know. I don't mind delays that I can plan around, it's unannounced delays that I think is resulting in a lot of the lower rated reviews here. 2) Pull your website scripting guy to the side, let him know the obnoxious flashing tab title between the current page name and a cute :-) is cute but a little on the annoying side. Also; I was happy to subscribe to notifications from you all as I like knowing when there is a sale or special on something I like, but dang it: been averaging 3 notifications a day since I signed up a couple weeks ago, along with a dozen or so e-mails every week with the same info. Less is more when it comes to this kind of stuff, people are just going to disable notifications and unsubscribe from e-mail updates when it's that often. I'd imagine most people order vape gear/juice every week or two, not twelve times a week lol :) Thanks again for addressing my issues with my order and shipment and for having good phone customer support, came back as I did not feel it was fair to leave my 3 star review there without correcting it and giving you the credit you deserve. You earned my business (it was shaky there for a few days) and I will be ordering again! Finally, a request - reach out to levelupvapor and maybe carry their juice line? Best nicotine salt vape just I've ever had comes from them, and I love getting everything from one company vs having to order hardware from one place and juice from another. Happy holidays to all of you!”

Helpful Report

Posted 6 years ago

“Horrible company!!! Stole my money and never got the product. Sent an email and of course got one back saying it was delivered. Bullshit!! WARNING!!!! ⚠️ DO NOT BUY FROM HERE!!!”

Helpful Report

Posted 6 years ago

Hi Adam, It sounds as though you had an issue with USPS delivery. We are happy to initiate a case with USPS on your behalf. Please email us at hello@breazy.com so one of our agents can assist you. Thanks!

Posted 6 years ago

“1 month later and they still haven’t sent out my order. Don’t bother writing a response to this breazy because at this point, your customer service is hopeless. I contacted many times but still, my order has not been shipped out.”

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Posted 6 years ago

“I haven't recieved a single response from anyone about my order. I'm starting to regret this, I placed an order on the 17th and now it's the 23rd and it still says unfulfilled. I have emailed twice....”

Helpful Report

Posted 6 years ago

Hi Mary! Apologies. We were off for the Thanksgiving holiday yesterday but are fully caught up on emails as of 30 minutes ago today. If you still haven't received a response, please email us at hello@breazy.com (we have same day response always! :-)) or you can live chat with us directly from the website! :-)

Posted 6 years ago

“Wonderful stock and great prices! Was really happy to find everything I was looking for in one place, and much cheaper than I expected versus ordering hardware from the original equipment manufacturer. Great selection of high MG nicotine salts as well. Prompt shipping, however, seems to be a problem. Placed a order on Thursday - shipping label was not created until Saturday, and USPS did not actually even get the item in their hands until Tuesday night the following week, which means USPS 'Priority Mail' will not arrive until at least 10 days after placing a order. For a company that claims 'Most orders are filled in 24 hours' I was rather let down by this. Breazy's website is also a hot mess. Made the mistake of subscribing to notifications via Google Chrome; was treated to a endless stream of spam, around a half a dozen messages a day. Clicking 'Live Chat' to try to connect to a customer service rep to address the slow shipping resulted in a 'someone will e-mail you soon!' message that was never responded to. Also, amazing obnoxious scripting that causes the active tab to cycle between the title and a silly SMILE FACE thing - which seems to consume a ton of CPU while waiting for someone to answer customer service concerns. In conclusion - a great selection and great prices earned my business, but my experience was ruined by slow order filling and large amounts of spam combined with lack of proper customer service via the 'live chat'. I would recommend this vendor to others; but I would advise them to expect at least two weeks before product actually shows up at their front door and to plan ahead for slow filling of orders.”

Helpful Report

Posted 6 years ago

HI Amanda! Thank you for your feedback on your order experience. We have never been alerted to the bothersome scripting situation before and will be bringing this to the attention of our site developers. Also, in regards to the delay in shipping, please accept our apologies. Our warehouse team in Las Vegas is working quickly to get back to full capacity after moving to the new warehouse location last month. Our ship times should be back to normal soon! Our Customer Service team in Brooklyn is also caught up to current emails and responding to all queries in 12 hours or less. I apologize if that was not your experience as that is our standard! Please let us know if there is anything else that we can do for you or if you have any further concerns. We are happy to help!

Posted 6 years ago

“Terrible experience, terrible company. I placed an order on the 10th of November, upon placing the order I informed that I will be flying out of the U.S on the 18th and I must receive the order prior to my flight. I was told it would surely make it. Today is the 14th of the month and the item has not even shipped yet! Customer service promised a manager would call me within 24 hours, 48 hours later and no one called. "The warehouse has not responded regarding the tracking." What are you Amazon? Call the warehouse and find out what's going on. I seriously don't understand what kind of idiot runs this company to have such terrible processes and protocols. Stay away from them, unprofessional and who knows if you will ever get your items. Order canceled!”

Helpful Report

Posted 6 years ago

Hi Daniel! We are so sorry that you had this experience with our shipping. As you may have seen, we recently had to relocate very quickly to Las Vegas and we did, unfortunately, encounter some severe delays with shipping out packages. I do see that you requested manager contact today and will make sure that you are followed up with! Again, please accept our apology. We are working rapidly to catch up to our standard of service excellence!

Posted 6 years ago

Breazy Inc. is rated 3.6 based on 250 reviews