My original order wasn't able to be fulfilled...whatever. They sent me a different color tank, and that was fine... then, they sent me the wrong coils. they didn't tell me that what i ordered went out of stock (for the second time), and sent me something incompatible instead. I didn't find out until i needed to replace my coil, 10 or so days later....i thought "no biggie, there should be a replacement coil in the package, just like what the online description said!". nope. no replacement glass, either. Since I had to cancel my card due to fraud issues, I got the sale price for the coils in store credit. Better than nothing, sure, but...on the whole, i'm incredibly disappointed with my experience, and won't be ordering from them again lol. The $10 credit will be chilling there forever I guess.