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Breazy Inc. Reviews

3.6 Rating 250 Reviews

66 %

of reviewers recommend Breazy Inc.

Company Reviews

3.6

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Phone:

2122032494

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Breazy Inc. 1 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted to like them. I was a customer for 5 years. But then I ordered a pack of coils and some juice like I normally did and the order messed up somehow. It was on black friday. The system on the site must have fluked because it showed I ordered the wrong coils. I contacted CS and asked if they could swap them for the proper ones before they ship. I got a snooty no returns response. It wasn't even shipped. Behold the next day it was set as shipped. I got my package and sure enough. It was the wrong coils so I messaged CS as a new message and I got the same representative with a response saying no returns sorry like they were just waiting for me and watching for the order number reference to pop up. I've done a swap and return with them in the past. What changed? Why does nobody else respond? Boycotting them now. Coworkers are done with Breazy also. Why they can't help with a simple issue when they have before is nuts. Just done with them.”

Posted 2 months ago

“I ordered something over the thanksgiving weekend, expecting there would be some delay in receiving the order, but they have been sitting on my orders for a whole week. When I emailed their customer support team, (because they weren't answering their phone support and hangs up on you without an option for you to wait on the line) they just told me that it was being delayed because they are busy. So I asked to cancel my order and they say that once the order is placed, you can't cancel the order. So I asked them that if the order even isn't processed, why can't they just cancel it, to which they replied it's their policy and that it will get to me soon and not to worry, and added that they won't be responding to my email anymore. Wow, how professional. He did agree that the shipping I chose was 3-5 business days shipping, but I guess that's after they finally figure out how to ship the order which they haven't been able to for 5 business days already. I am intrigued by how it takes longer to leave the warehouse than to travel across the country.”

Breazy Inc. 1 star review on 30th November 2023

Posted 4 months ago

“My original order wasn't able to be fulfilled...whatever. They sent me a different color tank, and that was fine... then, they sent me the wrong coils. they didn't tell me that what i ordered went out of stock (for the second time), and sent me something incompatible instead. I didn't find out until i needed to replace my coil, 10 or so days later....i thought "no biggie, there should be a replacement coil in the package, just like what the online description said!". nope. no replacement glass, either. Since I had to cancel my card due to fraud issues, I got the sale price for the coils in store credit. Better than nothing, sure, but...on the whole, i'm incredibly disappointed with my experience, and won't be ordering from them again lol. The $10 credit will be chilling there forever I guess.”

Posted 5 years ago

Hi there! We are so sorry that you had such a difficult time. We would love to speak with you directly about this order and help get this corrected for you. Please email us at hello@breazy.com. We have agents on hand 7 days a week and our Customer Experience Team Leads are happy to see how we can get a proper resolution for you! Team Breazy

Posted 5 years ago

“Breazy sucks . Jamie from breazy knows I have a 14 time difference and told me she would email me about why my order was shipped from a third party vendor with the wrong tracking number . She never did . Then Nerea said she would reach out to the vendor when I chatted . All I asked was can you please email me so I a military person in South Korea do not have to get up at 3 am just to talk to you all. I literally see her typing and then never answers . I am just sitting for 10 minutes nothing about hey just email me what happens. Then I write here again and she rejoins the chat says hello and I asked her again to email me so I don’t have to get up and still nothing . This is my 3rd order from them and my last . There customer service and follow up is horrible and they are extremely inconsistent, rude , and inconsiderate.”

Posted 5 years ago

Hello! We are so sorry that you had a difficult time communicating with our agents. We have escalated your concern to our management team and will have a supervisor reach out to you! For future references, please note that you are not limited to only our live chat but can also email us if that is easier! Our email is hello@breazy.com and we have agents available 7 days a week to respond within 12 hours of your initial contact. If you have any further questions or concerns, please reach out to us at your convenience at the email address above. We are happy to help! Team Breazy

Posted 5 years ago

“This company (breazy) has an exuse for just about everything. Just admit you guys are scammers. Don’t ever buy from this site.”

Posted 5 years ago

Hello! I did pull your order and see that you were unable to fill the age verification requirements to receive a shipment from us. Age verification is a legal process with very rigid laws. We are sorry if this caused you any frustration. If you have requested a refund, your refund has been issued and your order canceled. Please reach out to us at hello@breazy.com if you have any further questions, we are happy to help! Team Breazy!

Posted 5 years ago

“Couldn't verify age because I put my abbreviation of my name on address. Load of garbage and very unsatisfactory service. Now my gift for family won't be delivered and I have to wait 5 business days for a refund. I would recommend finding other sites. Would rate 0 if that was an option.”

Posted 5 years ago

Hello! We are so sorry that your holiday gift is delayed. As age verification is an industry-wide legal process, there are strict guidelines that we must abide by. One of them is that we cannot ship to addresses using nicknames or abbreviated forms of legal names. We apologize for any inconvenience this may have caused. While we do release your refunds right away, the 3-5 day hold is standard for most banks. We always err on the side of caution by letting you know. Once again, we do apologize for any delay this process may have caused you and we do hope that you change your mind and shop with us again! Team Breazy

Posted 5 years ago

“2 delayed ordered for over a week. had to go to B&M shop to hold me over twice. last time claiming it didn't pass age verification but that didn't stop them from charging my card first”

Posted 5 years ago

Hello! We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week and are more than happy to speak with you about your experience and fix this process for you! :-)

Posted 5 years ago

“Ordered a couple items....waited 9 days for the order to be fulfilled, only to be told that the items I ordered were out of stock, and that this "rarely happens"....has happened 3 times now :/”

Posted 5 years ago

Hello there, While stock shortages are typically rare for us, due to our recent relocation, they have come up quite a bit! Please know that we are aware of this issue and working hard to quickly fix it for our valued customers. Hello! Please reach out to us at hello@breazy.com. We have agents available 7 days a week and we are happy to look into your order and make sure you are being taken care of! :-).

Posted 5 years ago

“The Package didn't show up when it was suppose to. Oh and I paid for 2-3 day shipping. Whats the since of paying extra to get your package if y'all can't even deliver on time? Terrible service”

Posted 5 years ago

Hello! Please accept our sincere apologies! We are experiencing a delay with shipping. We have mentioned in our blog on the site that we are having delays (due to our recent warehouse relocation followed by the Black Friday weekend) but we understand if you might have missed it. Please reach out to us at hello@breazy.com. We have agents available 7 days a week and we are happy to look into your order and make sure you are being taken care of! :-).

Posted 5 years ago

“Horrible company!!! Stole my money and never got the product. Sent an email and of course got one back saying it was delivered. Bullshit!! WARNING!!!! ⚠️ DO NOT BUY FROM HERE!!!”

Posted 5 years ago

Hi Adam, It sounds as though you had an issue with USPS delivery. We are happy to initiate a case with USPS on your behalf. Please email us at hello@breazy.com so one of our agents can assist you. Thanks!

Posted 5 years ago

“1 month later and they still haven’t sent out my order. Don’t bother writing a response to this breazy because at this point, your customer service is hopeless. I contacted many times but still, my order has not been shipped out.”

Posted 5 years ago

“Terrible experience, terrible company. I placed an order on the 10th of November, upon placing the order I informed that I will be flying out of the U.S on the 18th and I must receive the order prior to my flight. I was told it would surely make it. Today is the 14th of the month and the item has not even shipped yet! Customer service promised a manager would call me within 24 hours, 48 hours later and no one called. "The warehouse has not responded regarding the tracking." What are you Amazon? Call the warehouse and find out what's going on. I seriously don't understand what kind of idiot runs this company to have such terrible processes and protocols. Stay away from them, unprofessional and who knows if you will ever get your items. Order canceled!”

Posted 5 years ago

Hi Daniel! We are so sorry that you had this experience with our shipping. As you may have seen, we recently had to relocate very quickly to Las Vegas and we did, unfortunately, encounter some severe delays with shipping out packages. I do see that you requested manager contact today and will make sure that you are followed up with! Again, please accept our apology. We are working rapidly to catch up to our standard of service excellence!

Posted 5 years ago

“What went wrong was i didn't check into your company before i ordered order #309831 is missing a item and it.was no mistake because the missing item wouldn't fit in box that was sent and the packing slip had the missing item circled hmmmm”

Posted 5 years ago

Hi Wes, We apologize if there was something missing from your order. Please reach out to us at hello@breazy.com so we can swiftly get this corrected for you!

Posted 5 years ago

“Ordered item Tuesday, the 6th of November after close of business. Paid for 3-5 business day shipping. Emailed Breazy Saturday the 10th asking for shipping confirmation. They told me it shipped. It did not ship. They only printed shipping label for USPS. Now they blame the holiday, veterans day. Even now, Monday the 12th, not shipped. Cannot recommend Breazy for this alone. Wonder how product will be once it arrives. Will not order from them again.”

Posted 5 years ago

Hello Ken, We did pull your order and see that it was delivered. While we apologize that you experienced a delay, we were restricted by the USPS recognized holiday. As you may know, USPS frequently does not scan items until they are far along their route. We apologize if this in any way inconvenienced you. If you have any further concerns, please email us at hello@breazy.com!

Posted 5 years ago

“I have been waiting for 31 days not for an order and still have not received it. They are telling me that it was delivered last week and are not blaming the postal service. I have ordered juice from here many times and have never had an issue from the postal service. It's always slow shipping but it always arrives. I will not be ordering from breazy again till I am compensated.”

Posted 5 years ago

“This companys customer service is aplorable and horrendous! They have messed up 4 out of the 5 times I have made purchases through them. And only once have they corrected the issue. They screwed up on my shipping several times. I purchased a uwell Valyian tank through their website and for some reason their labeling was wrong and they managed to ship back and forth to me five times until I had to call the Post Office to find out what the issue was. They take no responsibility for their mistakes and do not refund for mistakes they have made instead they blame the Client Bad Bad Bad. I recently ordered 4 e-liquds all in a 3 nic level and one of them came in a 0. They said it was my mistake which it clearly was not. And proceeded to call me a liar and argue with me on their phone support. Which by the way takes at least 45 minutes to talk to anyone on. So basically I'm out my money and they did nothing to try to resolve the issue. I even said I would gladly return the product for the correct one. And that was not a good enough solution for them. Horrible company they stole my money. They are thieves buyer beware”

Posted 5 years ago

Hi John! We are so sorry that you had a negative experience. We did pull the invoice where one of your items was ordered in 0mg and are happy to to provide that for you. While we do understand that errors in selection happen, we do have a firm no return policy as outlined on our website. Please know that no one at our company could call you a liar and that we truly value your customer experience. If you have any further concerns, please email us at hello@breazy.com and we can answer them for you!

Posted 5 years ago

“When we ordered I forgot that the name on my driver's license was my maiden name. They couldn't verify my identity. Fair enough. I sent them my driver's license again along with a student ID that had my married name and my picture on it, ALONG WITH my social security card with my married name on it (when ordering they request the last four of your social so it should have been a no brainer that yeah, that was me, I'm not a minor).... They're fucking idiots at breazy; I'm fucking 32, what I sent them SHOULD have been enough. Only the idiots at breazy could think that I'm a fucking minor. BUT on top of that, I included my husband's driver's license which was the name on the debit card THEY HAD ALREADY CHARGED. They also sent me no email saying they needed further verification after we placed our order AND THEY CHARGED US. We had to go find out why our order wasn't here yet. To top it all off... we weren't even ordering something with nicotine, we ordered a mod.... We're NEVER shopping with these morons EVER again.”

Posted 5 years ago

Hello Ginger, We apologize for the frustration with the age verification process. We understand that the system is very sensitive and thank you for your cooperation in sending over the documents requested. As this is a legal process, we are bound by the very narrow constraints placed on us of "acceptable forms of ID" and take compliance very seriously. While this does cause some inconvenience, it is for the greater good of our whole community. If you have any further concerns, please email us at ageverify@breazy.com. We are happy to assist!

Posted 5 years ago

“I placed an order on the 24th of November and still waiting for my order to be shipped out from their warehouse. I've already contacted them a week ago about it and all I got was an apology. However, another week has gone by and my order still has not been processed and shipped out. This is my first time ordering from this site and my first experience from here hasn't been good at all. I don't want another apology. I just want my order to be packed and sent out.”

Posted 5 years ago

Hello Jimmy! We completely understand your frustration here. Unfortunately, we could not pull your order number on this site but if you will email us, we are happy to get this resolved and your order shipped!

Posted 5 years ago

“Placed order on 28 Oct with expedited shipping, it's now 7 Nov and the order has still not shipped despite them "Reaching out to the warehouse". 1st and last time I'll order from them. I highly recommend you heed the slew of negative reviews about shipping times, you will not get your order in any reasonable timeframe”

Posted 5 years ago

Hi Chris, We have taken note of the concerns that you all have had with shipping and are working with USPS to improve this process. In the meantime, please reach out to us at hello@breazy.com. One of our agents will definitely work quickly to get your package shipped and your concern resolved!

Posted 5 years ago

“I placed an order on 10/30 and paid extra for expedited shipping. I was excited to receive my new mod!!! It is now 11/6 and I still haven’t received my order. The tracking # I was given indicates a pre-shipping label was created on 11/3, but not yet received by USPS. It’s really unacceptable for an item ordered to NOT be shipped within 7 days, despite extra shipping paid AND no notice from the company!! I did contact the company via email and received a response from Kharon that they would contact the wharehouse. But like I said...it’s now 11/6 and nothing! The prices at Breazy might be better than most, but order fulfillment is severely lacking. I would rather pay more to actually receive my items in a timely manner. May not use this site again due to this bad experience.”

Posted 5 years ago

Hi Sue! We are so sorry that you had this experience with our shipping. As you may have seen, we recently had to relocate very quickly to Las Vegas and we did, unfortunately, encounter some severe delays with shipping out packages. Please accept our apology here and reach out to us at hello@breazy.com. We have agents on staff 7 days a week and are happy to help you get this resolved quickly!

Posted 5 years ago

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Breazy Inc. is rated 3.6 based on 250 reviews