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Breazy Inc. Reviews

3.6 Rating 250 Reviews

66 %

of reviewers recommend Breazy Inc.

Company Reviews

3.6

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Phone:

2122032494

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Breazy Inc. 1 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid $95 USD For express shipping on the 25th of oct, now it’s the 6th November and it has yet to be been received by the postal service. Spoken to customer service 4 times, all said they would open a case. No one can tell me where the package is. Promised a refund (in a chat, I have the transcript if there’s any lawyers around lol jks ) if they couldn’t tell me what’s going on with my package today. Again told they will open a new case and get a manager to open a new case as well. Ordered from another site yesterday package will arrive Friday. 4 days shipping and $24 USD. I’d suggest to management to change shipping companies to a more reliable company, most complaints on here are for shipping reasons. Customers are telling you there honest opinions and you are ignoring them. I can personally say that a cheap alternative and faster service is around. Not sure I can say what company on here for a review without it looking like a sales pitch.”

Posted 5 years ago

Hello Ashley! Just in case you missed our message on google! :-): We located your order and do see that it is an international order. Frequently when USPS collects an international, that package is not scanned between our warehouse and the country of shipping. We apologize for any confusion or frustration this may have caused. In regards to your concern, we are always looking to improve our customer experience and take into account suggestions that our customers make. We are truly sorry that our use of USPS has caused a delay in the receipt of your package. If you have any further concerns while we await the arrival of your package or the outcome of your USPS case, please reach out to us at hello@breazy.com. We are happy to assist!

Posted 5 years ago

“I placed an order on Sunday night...the only thing that shipped was something from a different warehouse. 3-5 day shipping is a joke if it can't even leave your warehouse in 3-5 days how are you going to get it to me in that span of time? You're not going to that's how. You don't have a contact number for people to call and when I sent an email no one replied except an automated email that asked if my question got answered and how the customer service was...what customer service??? I have been using you guys for awhile and I no longer will. Ejuicesteals.com is better.”

Posted 5 years ago

Hello Robert! We apologize for any confusion. Our contact number is listed on the homepage of our site and we have agents available 7 days a week. We also see that your email was answered last night after you first reached out at 8:00 Wednesday night. While I understand that the delay response was frustrating, please know that we are working quickly to answer all concerns and are happy to help you if you email us at hello@breazy.com! In addition, we will look into how you received an automated email before our response to your concerns was sent so this does not happen in future. Thanks for shopping with us and please let us know if we can assist further with the rest of your order. Thanks!

Posted 5 years ago

“Dont offer 3-5 day shipping if you cant fulfill the order. moving your warehouse is no excuse. Just take it off your web site instead of getting more bad reviews.”

Posted 5 years ago

Hello! We do see that your order was placed 10/28 and shipped 10/30. We apologize if you were upset by the twoday delay but please know that we are working very hard to get back to our same day shipping times as before our move. Thank you for shopping with Breazy!

Posted 5 years ago

“We placed an order 2 weeks ago, never got a shipping information, apparently there was a problem with a glitch in their system and thought it was fixed. Well it’s been 3 days and still nothing since then. Have not receieved our order and they claimed to have refunded our shipping and haven’t gotten it and offered a refund for our purchase. I’m really upset because if I would’ve known there would be so many issues I wouldn’t have ordered here. Needless to say, I’m out of juice. Will not be ordering here again.”

Posted 5 years ago

Hello Taylor! As you may have seen our site, we are currently in the middle of a huge relocation from New Jersey to Las Vegas. This has, unfortunately, caused some major delays with our shipments. We sincerely apologize for this. Refunds for shipping typically take three to five business days so you should see that soon. We are very sorry that your first order was impacted this way and do hope that you order with us again. Please feel free to reach out to one of our support agents. We have them on standby 7 days a week and they are happy to help!

Posted 5 years ago

“I placed an order on 10/9 I ordered two bottles of e juice. One came to me within 3 days it was pretty fast. But where's my other bottle I ordered with it? So today which is the 15th I get home look in my mailbox and no juice. I tried calling the company to ask where my bottle may be yet it's a recording saying there's no one there that can assist me but to leave my name, number and email. All I want is my other juice that has already been payed for. And with the moving of the warehouse it should have been posted on the website so customers will know before placing the order that it would take longer than usual on the shipping or receiving end. I'm not to happy with my first ever purchase with this company.”

Posted 5 years ago

Hello! We are so sorry that you experienced a negative shipping delay on your first order. We have mentioned in our blog on the site that we are having delays but we understand if you might have missed it. Please reach out to us at hello@breazy.com. We have agents available 7 days a week and we are happy to look into your order and make sure you are being taken care of! :-).

Posted 5 years ago

“We have been buying from Breazy for over a year and this is the first time that I have had an issue with them. I made a purchase 10/2 and the receipt says 3-5 business days for shipping. As of this morning still haven't received anything stating that my order has shipped and it usually only takes them 1-2 days. I contacted support this morning and was told that they are sorry but because of the warehouse move the items haven't shipped yet. I was also told that they can't even tell me when or estimate when my order will ship. They did offer to refund my money but that's it. I've waiting a week just to be told they will refund my money - should have been made aware of the warehouse situation before I even placed my order. It should be plastered all over the checkout screen and not still show 3-5 business days for shipping. Poor customer service in my opinion and I don't know if I will continue to purchase from them because of this!”

Posted 5 years ago

First, please accept our deepest apologies for any inconvenience this delay has caused you! As you may be aware, our warehouse has recently relocated from New Jersey to Las Vegas, NV. Our teams on both coasts are working around-the-clock (literally!) to make this transition as seamless as possible, but you know how tough moving can be. Please bear with us as we get up to speed. The good news is that all is going according to plan and we'll be better than ever for this holiday season! At this time, our warehouse is fulfilling all orders with inventory that we have in stock. If your order is delayed by more than 2-3 business days, it means that we are just waiting for shipments from our various manufacturers. While we do not have ETA's for specific manufacturers, you can rest assured that we are working expediently to get all shipments ASAP. I hope this has shed some light on your issue! Please let me know if you have any further questions or concerns for me at this time.

Posted 5 years ago

“There web site says 3-5 days shipping. I ordered a product that was in stock and it has now been 11 days and the order has not shipped. I get a response by email that they are so sorry and it will be shipped the next day. But it never is. If I could give them less than one star I certainly would.”

Posted 5 years ago

First, please accept our deepest apologies for any inconvenience this delay has caused you! As stated on our website, our warehouse has recently relocated from New Jersey to Las Vegas, NV. Our teams on both coasts are working around-the-clock (literally!) to make this transition as seamless as possible, but you know how tough moving can be. Please bear with us as we get up to speed. The good news is that all is going according to plan and we'll be better than ever for this holiday season! At this time, our warehouse is fulfilling all orders with inventory that we have in stock. If your order is delayed by more than 2-3 business days, it means that we are just waiting for shipments from our various manufacturers. While we do not have ETA's for specific manufacturers, you can rest assured that we are working expediently to get all shipments ASAP. I hope this has shed some light on your issue! Please let me know if you have any further questions or concerns for me at this time.

Posted 5 years ago

“I’d give them a 0 if I could. DONT buy from them. They sent me a defective vape and refused to return it- they tried blaming me and saying it was the coils, nooooo- coils don’t burn after a few hits- let alone the 3 packs of coils I went through hoping it Was the coils and not the vape. They passed me around from person to person whom all gave the same robotic reply. I also called and heard them laughing in the background and mocking me. I got very frustrated as they have he power here and play dumb and offer no solution. How can I show proof the vape is defective when it’s internal? Terrible customer service, terrible respond times (if they ever do respond). Rather fix the issue and take ownership- mistakes happen, I get it- but let’s fix it and keep a customer who will shop with you again- you blame the customer and now lost good business. I’ve been vaping for a long time, know how to properly treat the devices and coils and use them- I’m livid that you’d handle business this way and waste my money and time. Buy- elsewhere, these guys suck ****update, they asked me to video a recording of me priming my coils, then the coils burning prematurely- seriously?! I’m out of coils because the vape burnt them all and not spending more money on this vape... I’m using my old vape Now and NOOO coils are burning up with that. Ridiculous request. RETURN THE DECECTIVE VAPE!!!!!”

Posted 5 years ago

“Hi Breazy, I see that you were very quick to respond to my review, but yet have not taken the time to contact me in regard to resolving my issue. You say in your response "I am sorry that you had a small delay in the resolution of your issue. I do see that you were assisted promptly today after you reached out after closing last night." I was not assisted at all, let alone "Promptly". You sent me the wrong item, and I am just trying to send it back so you can send me the proper item that I ordered. After calling 35+ times, and sending numerous emails, I am still at a loss. I finally was able to communicate with someone by the name Jamie, who told me 8 days ago that I would receive a return shipping label in my email. That still has not happened. I have also not been told when the item I ordered will be delivered. This is ridiculous that it takes this amount of time to resolve such a simple thing. The ball is in your court.. Let's just make it an easy game, okay?”

Posted 5 years ago

Hi Alex, We're happy to help. We do see that you spoke with Jaime and were promptly assisted. We pulled your last conversation and see that your last correspondence was Friday the 21st and that Jaime had continued to assist you. We would ask that you revise your review. Thank you!

Posted 5 years ago

“They have TERRIBLE customer service, to start off with. The worst is their "fulfillment process" I never heard of a company taking 3+ business days JUST to process an order, not even send it out for shipping. When I placed my order, the receipt stated it should arrive in 3-5 business days-STILL no order NOR a tracking #. If this company isn't ran out of a garage i'd be surprised. Terrible, terrible business. Amazon ONLY.”

Posted 5 years ago

Hello Rocio, First, thank you for supporting small businesses! We apologize that you experienced a slight delay in your shipping but we do mention on our site that sometimes we do experience these shipping delays. We are happy to reach out to the warehouse on your behalf and get a tracking number for you. Please email us at hello@breazy.com so we can better assist you. We have agents on staff 7 days a week from 10:30 am - 8:00 PM EST. Thanks!

Posted 5 years ago

“Made a purchase with them on 9/8/2018 and was suppose to arrive within a week, its been 12 days now and nothing so emailed them for a refund on my purchase and never got a response on that either. If you don't want to get scammed of your hard earned money avoid this website.”

Posted 5 years ago

Hello Cruz, We apologize for any confusion. Your order was cancelled two days ago as you did not complete age verification. We did email you multiple times asking for proof of age. We are happy to provide you with any further updates if you need or answer any questions you may have. Please feel free to email us at hello@breazy.com. We have agents on hand 7 days a week for your convenience!

Posted 5 years ago

“Still waiting 9dys so far for my purchase of ejuice from your company. I was told by USPS that my order# has no address on it. Really??? You were supposed to refund my shipping fees 4dys ago and now you’ve stopped replying to my emails. I am more than frustrated w/the way you have handled this. Where is my order that I paid for? You are unprofessional and I would appreciate my order delivered or my money refunded including the shipping fees.”

Posted 5 years ago

Hello Kathy, We are so sorry for any inconvenience this USPS policy may have caused you. We are sure that it was a miscommunication on USPS's end and can guarantee that we cannot ship orders without addresses on them. In regards to your refund, your shipping refund was initiated on 9/11 and you should have seen it in your account! :-) Please know that we understand your frustration and are happy to hear any further concerns you may have! Please reach out to us at hello@breazy.com and one of our agents will definitely assist you with anything further! :-)

Posted 5 years ago

“Terrible company, do not do business with Breazy. I ordered a new mod, and they sent me the wrong one. I sent an email right away to hello@breazy.com explaining the situation. They replied shortly after that I was sent the proper items. I sent a screenshot of my actual order showing the proper items. They responded again saying that they don't carry the item I ordered (How is that possible?) and that they are sorry for any inconvenience but don't accept and refunds or exchanges. I replied again stating that I ordered the products from their website, and asked when I will receive the items I ordered. They never responded. As I type this, I am 25 minutes into a call on hold with the number on their website. Avoid at all costs!”

Posted 5 years ago

Hello Alex, I am sorry that you had a small delay in the resolution of your issue. I do see that you were assisted promptly today after you reached out after closing last night. If you have any further concerns, please let us know. We are happy to assist!

Posted 5 years ago

“I have ordered through breezy a couple of times and I had good things the first time then it’s just got bad I mean the sent me a broken tank and wouldn’t replace it then they sent me the wrong coils but did replace them so I tried to get my price tank replaced cuz it was broke and all they would do was give me a $10 ya I was upset and thought about never ordering with them again ok so I gave them a chance and of course they didn’t satisfy my order I ordered a advenger kit to use my $10 credit and for some reason the credit didn’t come off so I emailed them and talked to Jamie to see if they can refund my card the $10 credit I got from my broken price tank and she would not do it wow ok so I said then just cancel my order and refund my whole order she said it would take 3-5 days crazy so instead of refund my $10 and satisfy a good customer they would rather lose revenue and cancel the whole order not just lose revenue a good customer sounds like a business I should never mess with again hopefully the owner will see this and contact me to make this matter taken care of Andy u can email me or call”

Posted 5 years ago

Hello Darryl! We are so sorry to hear that you had a negative experience shopping with us. We took a look at your order and we apologize for any confusion. It does appear that you tried to apply two different promotions at the same time. At this time we are unable to combine promotions. We apologize for that. Your order has however been refunded and your Breazy Bucks added back to your account. If you have any further concerns or questions, we are happy to answer them for you. Please email us at hello@breazy.com and one of our agents would be happy to assist 7 days a week! :-) Thank you!

Posted 5 years ago

“I was never notified they would require a signature upon delivery so I missed my delivery and will now have to drive across town to the post office, making ordering online pointless. Their age verification process BEGINS with them asking for your social security and when that inevitably fails they ask for photos of your ID. This is way too much of my personal security information to give for a couple of coils. I will never use this site again.”

Posted 5 years ago

Hello! We're so sorry that you had a negative experience with us. Can you please reach out to us at hello@breazy.com? One of our customer service agents will be able to look into what went wrong here and get you a prompt and proper solution asap! :-)

Posted 5 years ago

“I am so livid. I missed the delivery. You have an entire fucking page of information about shipping https://breazy.com/pages/shipping not A SINGLE FUCKING TIME DOES IT SAY WE WILL REQUIRE A SIGNATURE OR YOUR ODER WILL NOT BE DELIVERED. What fucking sense does this make??? Now I have to drive to the po, which is right next to a vape shop so why did I ever use Breazy.. GO LOOK AT HOSIER E CIG CITY, PRETTY MUCH ANY OTHER FUCKING VAPING WEBSITE DOES NOT JERK AROUND THEIR CUSTOMERS LIKE THIS.”

Posted 5 years ago

Hello Mariah, We are so sorry for any inconvenience this USPS policy may have caused you. Please know that we understand your frustration and are happy to hear any further concerns you may have! Please reach out to us at hello@breazy.com and one of our agents will definitely assist you with anything further! :-)

Posted 5 years ago

“Horrible company horrible customer service. The ejuice I got was fake. I order the same juice from different vendors the same nicotine level the same brand and type. I ordered 4 bottles from breazy it was a completely different color. I opened one and ruined my coil it was so disgusting I couldnt get the taste out. Even after offering the unopened bottle back they don't care and won't refund. Scam and ripped. 1 star is generous. They treat you like you don't matter and there's nothing you can do about it. Terrible company don't spend a dime with them”

Posted 5 years ago

Hello! We're so sorry that you had a negative experience with us. Can you please reach out to us at hello@breazy.com? One of our customer service agents will be able to look into what went wrong here and get you a prompt and proper solution asap! :-)

Posted 5 years ago

“Ordered my mod a week ago. The order wasn't fulfilled yet so I emailed there support team. Turns out my account needed to be age verified. I was not informed this, and the only time I got an email about it is after I had verified. I even check my spam folder as said in there email and nothing. I've already waited a week for a mod that was paid for from day one. So now the order is still not fulfilled but my age is verified. Glad I'll wait two weeks for a mod that was supposed to be here in 3-4 days.”

Posted 5 years ago

Hello, We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week and are more than happy to speak with you about your experience and fix this process for you! :-)

Posted 5 years ago

Hello! We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week and are more than happy to speak with you about your experience and fix this process for you! :-)

Posted 5 years ago

“Mod broke the first day companies a rip off dont buy anything from them”

Posted 5 years ago

Hi! I am so sorry that you had trouble with your mod. Please reach out to us at hello@breazy.com. We have a comprehensive warranty exchange process and get you a brand new one! :-) Best!

Posted 5 years ago

“La peor compañía de compras de vapeadores! Verfican tu edad enviando tus ID, te dejan esperando dias después de esto y después cancelan la compra sin justificación, son una especie de empresa que les gusta hacerle perder el tiempo a los clientes!”

Posted 5 years ago

Hola Zak, Lamento mucho que tuvieras una experiencia negativa con el proceso de verificación de edad. Como se trata de un asunto legal, no podemos divulgar ninguna información en línea, pero sabemos que tomamos la verificación de la edad muy en serio y trabajamos diligentemente para asegurarnos de que estamos siguiendo todos los estándares legales en lo que respecta al procesamiento. Si tiene más preguntas o necesita más ayuda, no dude en comunicarse con nosotros en hello@breazy.com. Estaremos encantados de responder a sus inquietudes allí! :-)

Posted 5 years ago

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Breazy Inc. is rated 3.6 based on 250 reviews