Breazy Inc. Reviews

Name: Breazy Inc.
Rating: 3.61

3.6 Rating 250 Reviews

66 %

of reviewers recommend Breazy Inc.

Company Reviews

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Metrics

3.6

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Phone:

2122032494

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Breazy Inc. 1 star review on 30th November 2023

Spam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some one from there company ran my card at a dept. store for an excessive amount, but thank God my bank was able to recover, that amount, beware beware of this company do not use your credit card online, stay away from this company, they have dishonest employees, they will use your card elsewhere online for other charges for themselves, l will never order from this company again”

Helpful Report

Posted 5 years ago

Hello Trevin, We are so sorry that you experienced fraud on your card. Here at Breazy, we actually do not have access to credit card numbers or information at any point during your checkout process. Our employees would not be able to access your secured credit card info. Please know that we take your security very seriously. Let us know if you have any further questions. Thanks!

Posted 5 years ago

“Order a vape starter kit...a new one and they sent me one that was in a new package but severely corroded and rusted inside...this is very dangerous because there is so much stuff wrong with the inside it never worked or wouldn't even charge...I'm surprised it didn't blow up in my hand. I expect a new starter kit or a full refund. This is ridiculous.”

Helpful Report

Posted 5 years ago

Hello Leigha, I am so sorry to hear that you received a faulty device. Please email us at hello@breazy.com. Our customer service agents are available 7 days a week and are happy to get this corrected quickly for you! :-)

Posted 5 years ago

“Sent me used liquid and then told me that was "standard procedure" when I tried resolving the issue. Will not be using them again.”

Helpful Report

Posted 5 years ago

Hi Caleb, There appears to have been a miscommunication between you and one of our agents. We apologize! Used liquids are not the standard and we pride ourselves on our quality of the product. I have asked one of our Customer Experience managers to reach out to you in regards to this. Talk to you soon!

Posted 5 years ago

“Zero star they suck”

Helpful Report

Posted 5 years ago

Hello Andrew! We're so sorry that you had a negative experience with us. Can you please reach out to us at hello@breazy.com? One of our customer service agents will be able to look into what went wrong here and get you a prompt and proper solution asap! :-)

Posted 5 years ago

“Ordered a starter kit a week ago and it has not shipped! I have reached out multiple times. Wish I would have taken my money elsewhere. I’m gonna tell all my Friends and family to never order here. And Believe me they love to know where I buy my stuff. Going to let everyone I know to steer clear from you guys.”

Helpful Report

Posted 5 years ago

Hi Andrew We apologize if you have experienced a delay and are happy to get this resolved for you. Please email us at hello@breazy.com asap! We have agents available 7 days a week and would love to help you out here. :-)

Posted 5 years ago

“I understand the aging verification though if you did not upload it correctly (as they state) then they will still take money out of your bank account and give you an order conformation. Which then you assume your order is one its way. NO! Just make you go through several hoops to even get is correct well after a week of ordering. Cancelled my order and will not be using this site again!! Breazy- Do not process orders what so ever unless there age verification works correctly in the first place. Do not take money out of there accounts nor give them a order conformation code unless your warehouse can actually send it out.”

Helpful Report

Posted 5 years ago

Hello Shannon, We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week and are more than happy to speak with you about your experience and fix this process for you! :-)

Posted 5 years ago

“This is the absolute worst experience that I have ever had shopping online. I ordered a device on July 1st. For age verification, I uploaded photos of mine and my son's DL's. (He purchased it for me.) On July 6, I did a chat to try to get a status update. Victoria had me upload my DL again. She assured me that she made a new ticket with both DL's attached. Yesterday, I emailed them again to try to get a status update. So far today, July 8th, I have received TWO emails saying that my age verification FAILED!! I AM DONE WITH BREAZY.”

Helpful Report

Posted 5 years ago

Hello Martha, Please see our previous response to your concern. We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week.

Posted 5 years ago

Hello Martha, Please see our previous response here. We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week and are more than happy to help you expediently get through this process! :-)

Posted 5 years ago

“Breazy vapes has provided me with hands down the worst experience I have ever had with not just vape companies but ANY online store I have used in my life. I put an order in for a bottle of vape juice and 48 hours later they still have not verified my age but the damn sure took the money out of my account. I placed an order with another site and within 20 minutes my order was approved, verified and shipped. No one responded to me in regards to getting my refund. They have yet to verify my age. Dealing with breazy was the worst desicion I have ever made in my entire life. I will NEVER order through them again and I assure everyone if they dont get me my refund in the next business day I will do everything in my power to make sure no one in the DC maryland and Virginia area never order through breazy. I am very disappointed.”

Helpful Report

Posted 5 years ago

Hello Zack, I am so sorry that you experienced problems with our age verification process. I have escalated your concerns to age verification team and will have them take a thorough look at the process. We hope to never have another customer encounter problems like the ones you describe. I do see that your order was canceled at your request and you should have received your refund. Please let us know if there is any other help we can offer. We are available 7 days a week and happy to assist. We hope that you do come back and give us a second chance to make a great first impression! :-)

Posted 5 years ago

“I wish I would’ve read the reviews on Breazy.com before I placed a 50$ order. It’s what I get for trying a new place to save a few $$ use your trusted sites of your local vape shop”

Helpful Report

Posted 5 years ago

Hi Kristy! We apologize if you are experiencing a problem with your order and would love to assist you. Please email us at hello@breazy.com or call us at 888-827-3299. Our agents are available 7 days a week and are happy to help! :-)

Posted 5 years ago

“I was shorted a mod in my order. After contacting customer service, was told that they weighed the box and that proved that they shipped it, but offered a store credit. I didnt want store credit, as I have no intention of ordering from them again. Then was offered a refund that still hasn't been sent to my credit card.”

Helpful Report

Posted 5 years ago

Hello Neil! I see that your refund was initiated on Saturday 6/23. Refunds do take up to the three business days depending on your bank. That would typically mean that you should see your refund by end of day tomorrow. We apologize for any inconvenience this bank processing time may have been caused and are happy to speak with you directly if you have any other outstanding concerns that we can help with!

Posted 5 years ago

“Been almost 6 days with no shipping confirmation, even added the special shipping just for two batteries and juice. If I knew that I would of this bad i would of went ahead and went into a Vape shop and bought it. Also no one responded to my multiple emails. Will be my last time. Along with the rest of my Vape group”

Helpful Report

Posted 5 years ago

“Paid 7.50 to make sure that i would get my juice by the following week because I’ll be going out of town. It was all the money I had to spend on Juice before I left and here I am sitting empty handed. Age verification went almost immediately but the package has been sitting since Wednesday and honestly, I’m quite irritated. Have asked for a refund and to cancel my order so I can go buy locally but they will not give it to me. Over it and will NOT be returning”

Helpful Report

Posted 5 years ago

Hi Darby! I do see that your order arrived the new order arrived Saturday. I apologize for the delay you experienced. As a further apology, we have refunded you the cost of your shipping. Please accept our apology for the inconvenience. If you have any further concerns or questions, please email us at hello@breazy.com. We are happy to help!

Posted 5 years ago

“Order was delayed because the warehouse didn't have the luiquid pods in 2.45 %. It took days and multiple communications for them to get that 2% is fine with me. Then they said they shipped out 2.4% liquidpods. Next came a lecture on the different strengths Blu has. I KNOW. My first and last order with Breazy.”

Helpful Report

Posted 5 years ago

Hello! It looks like there may have been a miscommunication here on our end. Can you please reach out to us at hello@breazy.com? One of our customer service agents will be able to look into what went wrong here and get you a prompt and proper solution asap! :-)

Posted 5 years ago

“Update: They dragged their heels getting the order out. Hiding behind an “Age Verification Policy” was their excuse for two full business days of inactivity on my order but it didn’t stop them from printing shipping labels. I made it back home to Canada last night and today my package is finally “out for delivery” in Seattle. A package I will never see. I’m now out nearly $40CAD. Even more if I get that package shipped to me from Seattle. The resolution offered by Breazy was a $10USD credit which is no resolution at all. It takes TSA, CBSA, and Homeland security 5-10 seconds to look at my passport and verify my ability to pass borders and get on a plane. There is reviews going as far back as two years previous to their slow process for age verification which to this day is still THE main complaint about this company. Thanks, Breazy.com for taking my money and not fulfilling your obligations without a modicum of expediency, or even giving any warning about this at time if purchase. I’m at a loss and have no recourse”

Helpful Report

Posted 5 years ago

Hello Jason! I would like to apologize again about the delay with your package. As requested, please reach out to us at hello@breazy.com so that one of our agents can refund your order due to the inconvenience you were caused. We are more than happy to do that for you!

Posted 5 years ago

“They like to sit on orders. It was going to take nearly a week and half because they have a ridiculous 3 business day "processing order" that they don't advertise until you file a complaint. 3-5 business days for shipping means nothing when you're order isn't even prepared for over 3 days. Absolutely ridiculous.”

Helpful Report

Posted 5 years ago

Hi Hannah! We are so sorry that you experienced a delay with your order. We try our best to ship out all orders within 24 hours but do sometimes fall behind. I have alerted one of our Customer Experience Supervisors to your concerns and requested that they reach out to you. Please know that we take all complaints very seriously and will work quickly to resolve yours.

Posted 5 years ago

“I purchased a vape from them, and from the get-go, it leaked. I tried changing the coil, etc., and it was still defective. I then contacted their customer service, to see about an exchange, but after days and days of them "waiting to hear from the warehouse", I decided instead to go to a local shop to purchase a new vape. I then attempted (and currently still am), to see about returning my defective product and getting my money back. They are stringing me along, telling me that they are waiting to hear back from the warehouse, in order to send me a shipping label. Every day, they email me the same thing, despite me asking for manager contact info, and to elevate my request. It has now been a little over a week, with no resolution. My request is simple: I want a return label to ship it back to them, and my money back. Do NOT buy from them.”

Helpful Report

Posted 5 years ago

Hello Kathleen! I have escalated your complaint to one of our customer care team leads who will be in contact with you today to resolve this issue. We apologize for any delay you may have experienced and will speak with you shortly.

Posted 5 years ago

“I have gone through the same thing as the people below are having trouble with. I placed my order... I age verified "finally" and I say that because your system is awful and I had to contact you. Then I got that taken care of and still cant get any info on my order that I should have in my hand now. You had no hold up on taking my money but you cant give me any info or update on my order. Breazy is no breaz in my opinion, it's more like a smelly poot!”

Helpful Report

Posted 5 years ago

Hello April! We are so sorry to hear that you had difficulty with the order process. As age verification and cannot be bypassed, we understand the frustration this tedious yet necessary process can take. I have looked into your order and see that it is being shipped from one of our third-party partners. We have reached out to them to ask them to ship out asap on your behalf and will keep you posted on the arrival of your package. If you have any further questions or need any assistance please email us at hello@breazy.com! We are happy to help! :-)

Posted 5 years ago

“Paid for 2-3 day expedited shipping on a Thursday. They made a shipping label June 1st but never got the package to USPS until June 4th. 2 full business days to even have the product mailed and Age Verification, which I sent the info as soon as I ordered. I had ordered expedited shipping because I was in the USA for 5 days. My order from BrokeDick was placed on the same day from within Canada and arrived at my US destination before I even got there. Not only that but in the time it took Breazy to ship I had received no less than three marketing emails from them. I don’t know what kind of zero work ethic, slow moving, lazy employees they have in Dallas TX. But they need new staff. Leaving on my plane back home today with only Broke Dick juice and whatever I got in Seattle. Seems I am not the only one on the internet that has had this issue with Breazy. Spend your money anywhere else.”

Helpful Report

Posted 5 years ago

Hello Jason, We apologize for the delay you experienced with age verification. As it is a legal process that we cannot avoid, we must make sure to comply but we always hope not to cause frustration. My apologies again. I do see that your order should arrive today via USPS. If it does not or you have left before receipt of your package, please email us at hello@breazy.com and one of our customer service representatives will be happy to refund you for the inconvenience this situation caused. Please keep us posted here. Thanks!

Posted 5 years ago

“1st order was okay didnt take but 4 days to receive. This most recent order has been a headache. Already at 4 days and it hasn't even been shipped. I will not order from this company ever again at this rate. Now I have to find someone else and I have spent 200 dollars total in 2 weeks. I contacted them about recent order and was told they haven't gotten it shipped yet but I age verified, etc. I have a feeling they are ripping me off as well as other people.”

Helpful Report

Posted 5 years ago

Hello Brittany! We were able to locate a recent order for you from Monday 5/7. In regards to this order, It has been age verified, which is federal law and also received by our warehouse. I sincerely apologize for the delay you have experienced in shipping. At times, after a large sale, our warehouse does fall behind but please know that we are moving as quickly as possible to catch up and will process your verified order soon! If you have any further questions or you were referencing a different order not on record for this email, please let us know! We are happy to help. :-)

Posted 5 years ago

“I purchased about 9 bottles of E liquid, and after two days they are telling that my order canceled because of age verification has failed. I'm trying to communicate with them for two days but getting no answer”

Helpful Report

Posted 5 years ago

Hi there, We are sorry that you are having a difficult corresponding with us! We have agents available by phone, chat, and email from 10:30 am EST to 8:00 PM EST. We can be reached at hello@breazy.com and we clear our inbox every day by end of the business day so someone should be in contact with you! Please try checking your spam folder if you are not seeing a response from us after 12 hours of initial contact. Please also note that our Age Verification team is very stringent and adherent to the law but we are happy to answer any questions you may have for us when you reach out. :-)

Posted 5 years ago

Breazy Inc. is rated 3.6 based on 250 reviews