I purchased a vape from them, and from the get-go, it leaked. I tried changing the coil, etc., and it was still defective. I then contacted their customer service, to see about an exchange, but after days and days of them "waiting to hear from the warehouse", I decided instead to go to a local shop to purchase a new vape. I then attempted (and currently still am), to see about returning my defective product and getting my money back. They are stringing me along, telling me that they are waiting to hear back from the warehouse, in order to send me a shipping label. Every day, they email me the same thing, despite me asking for manager contact info, and to elevate my request. It has now been a little over a week, with no resolution. My request is simple: I want a return label to ship it back to them, and my money back. Do NOT buy from them.