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Breazy Inc. Reviews

3.6 Rating 250 Reviews

66 %

of reviewers recommend Breazy Inc.

Company Reviews

3.6

Based on 250 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Phone:

2122032494

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Breazy Inc. 1 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My original order wasn't able to be fulfilled...whatever. They sent me a different color tank, and that was fine... then, they sent me the wrong coils. they didn't tell me that what i ordered went out of stock (for the second time), and sent me something incompatible instead. I didn't find out until i needed to replace my coil, 10 or so days later....i thought "no biggie, there should be a replacement coil in the package, just like what the online description said!". nope. no replacement glass, either. Since I had to cancel my card due to fraud issues, I got the sale price for the coils in store credit. Better than nothing, sure, but...on the whole, i'm incredibly disappointed with my experience, and won't be ordering from them again lol. The $10 credit will be chilling there forever I guess.”

Posted 5 years ago

Hi there! We are so sorry that you had such a difficult time. We would love to speak with you directly about this order and help get this corrected for you. Please email us at hello@breazy.com. We have agents on hand 7 days a week and our Customer Experience Team Leads are happy to see how we can get a proper resolution for you! Team Breazy

Posted 5 years ago

“I haven't recieved a single response from anyone about my order. I'm starting to regret this, I placed an order on the 17th and now it's the 23rd and it still says unfulfilled. I have emailed twice....”

Posted 5 years ago

Hi Mary! Apologies. We were off for the Thanksgiving holiday yesterday but are fully caught up on emails as of 30 minutes ago today. If you still haven't received a response, please email us at hello@breazy.com (we have same day response always! :-)) or you can live chat with us directly from the website! :-)

Posted 5 years ago

“Dont offer 3-5 day shipping if you cant fulfill the order. moving your warehouse is no excuse. Just take it off your web site instead of getting more bad reviews.”

Posted 5 years ago

Hello! We do see that your order was placed 10/28 and shipped 10/30. We apologize if you were upset by the twoday delay but please know that we are working very hard to get back to our same day shipping times as before our move. Thank you for shopping with Breazy!

Posted 5 years ago

“2 delayed ordered for over a week. had to go to B&M shop to hold me over twice. last time claiming it didn't pass age verification but that didn't stop them from charging my card first”

Posted 5 years ago

Hello! We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week and are more than happy to speak with you about your experience and fix this process for you! :-)

Posted 5 years ago

“1 month later and they still haven’t sent out my order. Don’t bother writing a response to this breazy because at this point, your customer service is hopeless. I contacted many times but still, my order has not been shipped out.”

Posted 5 years ago

“Breazy sucks . Jamie from breazy knows I have a 14 time difference and told me she would email me about why my order was shipped from a third party vendor with the wrong tracking number . She never did . Then Nerea said she would reach out to the vendor when I chatted . All I asked was can you please email me so I a military person in South Korea do not have to get up at 3 am just to talk to you all. I literally see her typing and then never answers . I am just sitting for 10 minutes nothing about hey just email me what happens. Then I write here again and she rejoins the chat says hello and I asked her again to email me so I don’t have to get up and still nothing . This is my 3rd order from them and my last . There customer service and follow up is horrible and they are extremely inconsistent, rude , and inconsiderate.”

Posted 5 years ago

Hello! We are so sorry that you had a difficult time communicating with our agents. We have escalated your concern to our management team and will have a supervisor reach out to you! For future references, please note that you are not limited to only our live chat but can also email us if that is easier! Our email is hello@breazy.com and we have agents available 7 days a week to respond within 12 hours of your initial contact. If you have any further questions or concerns, please reach out to us at your convenience at the email address above. We are happy to help! Team Breazy

Posted 5 years ago

“This company (breazy) has an exuse for just about everything. Just admit you guys are scammers. Don’t ever buy from this site.”

Posted 5 years ago

Hello! I did pull your order and see that you were unable to fill the age verification requirements to receive a shipment from us. Age verification is a legal process with very rigid laws. We are sorry if this caused you any frustration. If you have requested a refund, your refund has been issued and your order canceled. Please reach out to us at hello@breazy.com if you have any further questions, we are happy to help! Team Breazy!

Posted 5 years ago

“Horrible company!!! Stole my money and never got the product. Sent an email and of course got one back saying it was delivered. Bullshit!! WARNING!!!! ⚠️ DO NOT BUY FROM HERE!!!”

Posted 5 years ago

Hi Adam, It sounds as though you had an issue with USPS delivery. We are happy to initiate a case with USPS on your behalf. Please email us at hello@breazy.com so one of our agents can assist you. Thanks!

Posted 5 years ago

“Couldn't verify age because I put my abbreviation of my name on address. Load of garbage and very unsatisfactory service. Now my gift for family won't be delivered and I have to wait 5 business days for a refund. I would recommend finding other sites. Would rate 0 if that was an option.”

Posted 5 years ago

Hello! We are so sorry that your holiday gift is delayed. As age verification is an industry-wide legal process, there are strict guidelines that we must abide by. One of them is that we cannot ship to addresses using nicknames or abbreviated forms of legal names. We apologize for any inconvenience this may have caused. While we do release your refunds right away, the 3-5 day hold is standard for most banks. We always err on the side of caution by letting you know. Once again, we do apologize for any delay this process may have caused you and we do hope that you change your mind and shop with us again! Team Breazy

Posted 5 years ago

“Ordered item Tuesday, the 6th of November after close of business. Paid for 3-5 business day shipping. Emailed Breazy Saturday the 10th asking for shipping confirmation. They told me it shipped. It did not ship. They only printed shipping label for USPS. Now they blame the holiday, veterans day. Even now, Monday the 12th, not shipped. Cannot recommend Breazy for this alone. Wonder how product will be once it arrives. Will not order from them again.”

Posted 5 years ago

Hello Ken, We did pull your order and see that it was delivered. While we apologize that you experienced a delay, we were restricted by the USPS recognized holiday. As you may know, USPS frequently does not scan items until they are far along their route. We apologize if this in any way inconvenienced you. If you have any further concerns, please email us at hello@breazy.com!

Posted 5 years ago

“I placed an order on Sunday night...the only thing that shipped was something from a different warehouse. 3-5 day shipping is a joke if it can't even leave your warehouse in 3-5 days how are you going to get it to me in that span of time? You're not going to that's how. You don't have a contact number for people to call and when I sent an email no one replied except an automated email that asked if my question got answered and how the customer service was...what customer service??? I have been using you guys for awhile and I no longer will. Ejuicesteals.com is better.”

Posted 5 years ago

Hello Robert! We apologize for any confusion. Our contact number is listed on the homepage of our site and we have agents available 7 days a week. We also see that your email was answered last night after you first reached out at 8:00 Wednesday night. While I understand that the delay response was frustrating, please know that we are working quickly to answer all concerns and are happy to help you if you email us at hello@breazy.com! In addition, we will look into how you received an automated email before our response to your concerns was sent so this does not happen in future. Thanks for shopping with us and please let us know if we can assist further with the rest of your order. Thanks!

Posted 5 years ago

“The Package didn't show up when it was suppose to. Oh and I paid for 2-3 day shipping. Whats the since of paying extra to get your package if y'all can't even deliver on time? Terrible service”

Posted 5 years ago

Hello! Please accept our sincere apologies! We are experiencing a delay with shipping. We have mentioned in our blog on the site that we are having delays (due to our recent warehouse relocation followed by the Black Friday weekend) but we understand if you might have missed it. Please reach out to us at hello@breazy.com. We have agents available 7 days a week and we are happy to look into your order and make sure you are being taken care of! :-).

Posted 5 years ago

“Terrible experience, terrible company. I placed an order on the 10th of November, upon placing the order I informed that I will be flying out of the U.S on the 18th and I must receive the order prior to my flight. I was told it would surely make it. Today is the 14th of the month and the item has not even shipped yet! Customer service promised a manager would call me within 24 hours, 48 hours later and no one called. "The warehouse has not responded regarding the tracking." What are you Amazon? Call the warehouse and find out what's going on. I seriously don't understand what kind of idiot runs this company to have such terrible processes and protocols. Stay away from them, unprofessional and who knows if you will ever get your items. Order canceled!”

Posted 5 years ago

Hi Daniel! We are so sorry that you had this experience with our shipping. As you may have seen, we recently had to relocate very quickly to Las Vegas and we did, unfortunately, encounter some severe delays with shipping out packages. I do see that you requested manager contact today and will make sure that you are followed up with! Again, please accept our apology. We are working rapidly to catch up to our standard of service excellence!

Posted 5 years ago

“So i understand the negative comments, but ithink thesepeople were very impatient. I placed an order on a saturday night and the age verification didnt work. So i emailed them the next morning and by noon that day they had it fixed. Service on a sunday!! I like that. So dont hesitate to buy from this site! They have the best deals ive ever seen online. Over half off!!! Killin it mike breezy stay freshhhh”

Posted 5 years ago

Thanks Andre!! We appreciate it. We love to make the people happy! :-) Team Breazy

Posted 5 years ago

“Ordered a couple items....waited 9 days for the order to be fulfilled, only to be told that the items I ordered were out of stock, and that this "rarely happens"....has happened 3 times now :/”

Posted 5 years ago

Hello there, While stock shortages are typically rare for us, due to our recent relocation, they have come up quite a bit! Please know that we are aware of this issue and working hard to quickly fix it for our valued customers. Hello! Please reach out to us at hello@breazy.com. We have agents available 7 days a week and we are happy to look into your order and make sure you are being taken care of! :-).

Posted 5 years ago

“What went wrong was i didn't check into your company before i ordered order #309831 is missing a item and it.was no mistake because the missing item wouldn't fit in box that was sent and the packing slip had the missing item circled hmmmm”

Posted 5 years ago

Hi Wes, We apologize if there was something missing from your order. Please reach out to us at hello@breazy.com so we can swiftly get this corrected for you!

Posted 5 years ago

“Placed order on 28 Oct with expedited shipping, it's now 7 Nov and the order has still not shipped despite them "Reaching out to the warehouse". 1st and last time I'll order from them. I highly recommend you heed the slew of negative reviews about shipping times, you will not get your order in any reasonable timeframe”

Posted 5 years ago

Hi Chris, We have taken note of the concerns that you all have had with shipping and are working with USPS to improve this process. In the meantime, please reach out to us at hello@breazy.com. One of our agents will definitely work quickly to get your package shipped and your concern resolved!

Posted 5 years ago

“I understand the aging verification though if you did not upload it correctly (as they state) then they will still take money out of your bank account and give you an order conformation. Which then you assume your order is one its way. NO! Just make you go through several hoops to even get is correct well after a week of ordering. Cancelled my order and will not be using this site again!! Breazy- Do not process orders what so ever unless there age verification works correctly in the first place. Do not take money out of there accounts nor give them a order conformation code unless your warehouse can actually send it out.”

Posted 5 years ago

Hello Shannon, We are so sorry that you experienced a complication with the age verification process. As this is a legal matter, we do have to abide by the law to make sure that everything is done perfectly however, this should not cause you to incur frustration. Please email us at hello@breazy.com as we have agents available 7 days a week and are more than happy to speak with you about your experience and fix this process for you! :-)

Posted 5 years ago

“Update: They dragged their heels getting the order out. Hiding behind an “Age Verification Policy” was their excuse for two full business days of inactivity on my order but it didn’t stop them from printing shipping labels. I made it back home to Canada last night and today my package is finally “out for delivery” in Seattle. A package I will never see. I’m now out nearly $40CAD. Even more if I get that package shipped to me from Seattle. The resolution offered by Breazy was a $10USD credit which is no resolution at all. It takes TSA, CBSA, and Homeland security 5-10 seconds to look at my passport and verify my ability to pass borders and get on a plane. There is reviews going as far back as two years previous to their slow process for age verification which to this day is still THE main complaint about this company. Thanks, Breazy.com for taking my money and not fulfilling your obligations without a modicum of expediency, or even giving any warning about this at time if purchase. I’m at a loss and have no recourse”

Posted 5 years ago

Hello Jason! I would like to apologize again about the delay with your package. As requested, please reach out to us at hello@breazy.com so that one of our agents can refund your order due to the inconvenience you were caused. We are more than happy to do that for you!

Posted 5 years ago

“Breazy has the brands I love at amazing prices and super fast shipping. I have a select few shops I order from but Breazy is #1! ♡♡♡”

Posted 6 years ago

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Breazy Inc. is rated 3.6 based on 250 reviews