Maybe it was a one-time situation, but the first time I ordered from them, I had a horrible experience. As someone new to vaping, I ordered a pod mod and asked if the starter kit had everything I needed. Via chat a rep told me that I did. Turns out, I needed batteries. The shipping was so slow that I tried contacting them to no avail. Finally, I found help by asking Redditors about the company. Someone from Breazy saw my comment and was able to help. I'm glad that person assisted but was very disappointed at the way the help came from that source. Also, when looking at past orders, the info is not as complete as it should be. It doesn't show the receipt you checked out with (which is why I can't tell if the BLU they added was free or $1). I have now use only The Electric Tobacconist. Breazy lost me as a regular customer because that first experience did not go smoothly at all. No one ever even followed up with me after the whole ordeal. One positive note is that with that initial order, I got a BLU starter kit for $1 (or free). BTW, the shipment - from Order Confirmation to Delivery - took 8 days. I am in Iowa.