This purchase was a birthday gift from my husband and when I ordered it I forgot to include the name to be placed on the pendant. After a frantic email my fears were put to rest when I received a follow up email saying it was taken care of. The time from when I placed the order till received was very fast as it was being mailed to the USA during the holiday season. Thank you for your wonderful customer service and quick delivery. I am sure this will not be my only gift purchased from you as I like fine jewelry. Thank you again. It made my birthday special. Sincerely Kathleen D. Roth