After a very delayed mess on getting my order I finally emailed and got an immediate response and my order that wasn’t shipped had finally shipped. It still took 8 days to get there. But then a couple of days later the original order came. I emailed again to see what I need to do to return it and received as response and told to keep it. This was the second time we have ordered this garden flag for my daughter in memory of her 3 year old baseball loving little boy that lost his battle to a dipg brain tumor. It’s got a very special place in their memory spot by their porch. Thank you so much.