My IRA Annuity was invested by my Bank to Brighthouse Financial, Inc., 11225 North Community House Road, Charlotte, NC. 28277. On December 19, 2022 (Monday) I completed paperwork to withdraw then rollover the remaining amount into a new IRA Investment Annuity. The withdrawal form that I completed, specifically stated that the withdrawal was to be Direct Deposited into my Bank Checking Account. Today is December 28, 2022 (Friday) as of today I do not have my funds.. On 12.23.22 I made a decision to directly contact Brighthouse Financial, Inc. Directly. Called 1.888.243.1932 I was informed by Robin H. of the Escalation Team that a Check was Mailed out on December 22, 2022 from their Nashville, Tennessee office. Robin then informed me that my Bank Information has to be on file for 30 Days before withdrawal request. Absolutely nowhere on the 6 Year Annuity Withdrawal Form, did it state such extremely important information. Then, on 12.27.22 called them back again & talked to someone named Carol, she informed me again than the check was mailed on December 22, 2022 from their Nashville, Tennessee office. I then asked for the check number.She then informed me that my bank information needed to be on file for several weeks, which is why a check was sent. Feel that something unethical is going on, two different stories from 2 different Brighthouse employees. I personally feel that Brighthouse Financial, Inc. is guilty of Gross Negligence in regard to this issue. Additionally, I feel that their actions deserve serious business consequences, as I firmly believe that their actions are extremely dishonest. My advice, beware of Brighthouse, invest somewhere with ethics, where clients are treated ethically.