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BrightHouse Reviews

1.3 Rating 156 Reviews
7 %
of reviewers recommend BrightHouse
1.3
Based on 156 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
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BrightHouse 5 star review on 28th May 2025
Matthew
BrightHouse 1 star review on 14th May 2025
Maud
BrightHouse 1 star review on 5th May 2025
Kf799345
BrightHouse 1 star review on 5th May 2025
Kf799345
Anonymous
Anonymous  // 01/01/2019
The worst customer services and very poor online services.
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Posted 1 week ago
As the executor of an estate and while grieving the death of my mother I have had the unfortunate pleasure of dealing with the unprofessional, rude and completely incompetent folks from Brighthouse. They have given me wrong forms, wrong addresses and lied to my face numerous times. I have been hung-up on, screamed at and treated like absolute garbage all while trying to settle the estate of someone who was a "customer" of their company. I cannot recommend them LESS
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Posted 2 weeks ago
The process was smooth, and I finally felt a sense of closure after days of stress and uncertainty. This experience was a harsh wake-up call about the dangers of trusting online financial platforms. No matter how legitimate a company seems, it’s essential to conduct thorough research before making any investment. I now take extra precautions and encourage others to do the same. If something feels off, act quickly waiting too long can make all the difference in whether or not your funds are recoverable.”
BrightHouse 5 star review on 28th May 2025
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Posted 3 weeks ago
I sought out their services, hoping for expert guidance and a solid investment strategy, but unfortunately, the reality didn’t match my expectations. In less than a month, I lost $21,500—a setback that was not only financially painful but also emotionally taxing. It’s easy to feel frustrated in situations like this, and in hindsight, I wish I’d spent more time researching and understanding the risks involved before jumping in. However, despite the setback, I’m thankful that I reached out to Mrs Olivia and her team. They offered immediate, professional assistance that helped me recover the funds I had lost. Their support was incredibly responsive and knowledgeable, and it gave me the confidence to move forward. I’m deeply appreciative of their efforts and couldn’t have navigated through this without them.
BrightHouse 1 star review on 14th May 2025
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Posted 1 month ago
Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.
BrightHouse 1 star review on 5th May 2025 BrightHouse 1 star review on 5th May 2025
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Posted 1 month ago
Great service through the years. Keep up the great work!
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Posted 2 months ago
OMG! I have never been so repeatedly frustrated by a company that puts up road blocks to accessing my benefits. Horrible and irrational reasons for not sending my money. I wish I could fire them!
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Posted 2 months ago
My mother died the first week of February, my brother who is the executor of her estate started working with them on February 11th. We have now had to restart the process for a third time to get payment on her life insurance policy. This is so far, the worst company that we've worked with and the most difficult to reach anyone or talk to customer service about the problems that we are having. I recommend running the other way if you have someone trying to sell this to you. This is a terrible company and likely only solvent because they don't pay claims on a regular basis. Terrible, terrible, terrible. Do not do business with them!
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Posted 2 months ago
I would strongly recommend anyone to avoid this company. It is the worst annuity company I have ever had to deal with. Over the last 20 years I have been a Trustee and Durable Power of Attorney for numerous people. Brighthouse Financial has been the most difficult and time consuming financial company I have experienced. Over 20 hours of my time has been spent trying to resolve simple issues such as account statement access, power of attorney, mailing addresses, and tax forms being correct. Brighthouse has repeatedly made the same errors and same unmet promises to correct their errors. The customer support agents are often difficult to understand. The systems to get help are cumbersome and deeply bureaucratic. Rather than give good and prompt feedback to help resolve issues the typical responses are "you will have to wait for the mail." Oftentimes the issues has been that I never received the mail or received the incorrect or wrong forms from their mailings. Their agents are resistant to provide a supervisor for assistance. They don't provide an opportunity to have email communication or follow-up on time sensitive matters. I have dealt with numerous financial companies and I readily admit most are straightforward when you have the proper forms and experience as a Trustee or POA. Unfortunately Brighthouse has been by far the worst company I have dealt with. Their errors and lack of good support has cost me and numerous people I represent unnecessary time and money.
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Posted 2 months ago
Terrible service, I have sent in change of address notification 6 years in a row and they can’t seem to change it. I have been paying premium for 45 yrs and now they inform me the social security # doesn’t match. No online access, when will they jump into the 1990s????? Terrible Company
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Posted 2 months ago
At one time I was able to access my life insurance account online... but when checking lately when I could not access, they simply said "YOU CAN'T". What??? How archaic a system do they have???? Wooden tablets?? Seems like they are trying to hide something.. and make access probably impossible for my family if and when I pass. If this continues, I'll report them to our State board....
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Posted 2 months ago
Terrible company - sent me a letter with a big premium increase and stated “rest assured , your premium won’t go up again for another five years “ . One year later , received another premium increase of 12 percent (over $100 ). When I called to express concern and referenced the previous letter with the promise to not raise rates for five years - they said it was a typo ! They refused to let me talk to someone higher up . They make it very difficult to cancel the policy - highly bureaucratic!
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Posted 3 months ago
They are one of the top ten mostBrightHouse Customer service Phone Number +1 8O5(41O)-56OO popular horse breeds in the world. They are now found worldwide, including the United States and Canada, the United Kingdom, Australia, continental Europe, South America (especially Brazil), and their land of origin, the Middle East.
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Posted 5 months ago
I have an annuity with Brighthouse Financial and every year when it is time for me to take my annual distribution there is a problem. This year it is that I didn't include a Purchase Acknowledgement form with my application. Did they tell me that I needed this form - NO. I sent my application as usual but never received my money. Now I have to wait 3-5 business days before they even mail it to me. It is my money - why do they make it so hard for me to get it?
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Posted 5 months ago
This company has inept employees. I am so infuriated that they took over from MetLife. I had great help from MetLife, Brighthouse doesn't have it's act together. I have been transferred on one phone call to 7 different people, none of them were knowledgeable as to what I needed. Each rep gave a different answer to my question. I never can speak to an American representative so there is a language difficulty. The reps try and over talk you when you voice your frustration with their poor customer service. I want to move my monies from their incapable company today!!
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Posted 6 months ago
This is possible the worst annuity company i have ever seen. After a request for a full pay out at maturity they annuitized the contract anyway. I spent weeks going back and forth with e customer service director. What a joke that was.
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Posted 6 months ago
I was pleasantly surprised to learn that I was a beneficiary of my deceased friend through a Bright House Annuity, something I wasn’t aware of. Bright House reached out to the policyholder’s estate to locate me and give me the Claim papers to complete. Once I received the necessary paperwork, I contacted their claims department. The representative who assisted me was incredibly professional and friendly, providing clear answers to all my questions. Just 10 days after submitting the required documents, I received a check for $300K in the mail, arriving in a standard envelope. The whole process was efficient, and I’m grateful for the smooth experience.
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Posted 6 months ago
They are awful! Customer service “Marge” (doubt that’s her real name, is extremely rude and unprofessional. Don’t bother emailing them for anything because they NEVER respond. Then they will block you! They lie and say one thing and when you call back and talk to someone else, the say something completely different. You can tell they don’t care one bit about your call or issue and just want you off the phone. Their professionalism or lack there of, is unbelievable!
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Posted 6 months ago
Everything has been like pulling teeth to get our own money! Customer service is horrid. They can’t wait to be done with you. Four months we have been through pushup after pushup to get our money and still fighting!! RUN AWAY!!! Screaming.
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Posted 6 months ago
Horrible company with terrible customer service. It’s impossible to talk to someone who knows what they are doing. Every time I call I get a different answer. I am going with Hartford through my job for my Life Insurance now.
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Posted 6 months ago
BrightHouse is rated 1.3 based on 156 reviews