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BrightHouse Reviews

1.3 Rating 156 Reviews
7 %
of reviewers recommend BrightHouse
1.3
Based on 156 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
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BrightHouse 5 star review on 28th May 2025
Matthew
BrightHouse 1 star review on 14th May 2025
Maud
BrightHouse 1 star review on 5th May 2025
Kf799345
BrightHouse 1 star review on 5th May 2025
Kf799345
Anonymous
Anonymous  // 01/01/2019
My dad’s POD annuity to charities has been a nightmare. There is little response and very complicated directions to collect payments.
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Posted 6 months ago
the worst service ever.
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Posted 6 months ago
Worst experience ever with a company. Great at taking the premiums for years, pathetic at paying anything out. Overseas "customer service" - you will get nowhere. They find a problem with your claim form, you fix it, they find a different one and it keeps on going. I am going to file a claim with the Federal Trade Commission. Dont waste your money.
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Posted 7 months ago
The absolute worse company I have ever dealt with- I agree with all of the reviews. I couldn't find a good one. The subcontracted customer service outside of the United States and it is not working. I have not been able to access my money for 6 months.
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Posted 7 months ago
The worst customer service EVER, told erroneous information, wavering opinions from various inept people, and very little reimbursement considering all the money we paid out. I would NEVER use this company AGAIN.
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Posted 7 months ago
I had an extremely frustrating experience with Brighthouse Financial. I tried multiple times to reach out via texts, emails, and even faxes, only to be met with complete silence. It’s beyond frustrating when a business fails to acknowledge customer inquiries, especially in this day and age where communication is so vital. Their lack of response not only shows a blatant disregard for customer service but also raises concerns about their professionalism and reliability. I expected at least a basic acknowledgment, but it seems they don’t value their customers’ time or concerns at all. If you’re looking for a business that respects its customers and maintains open lines of communication, I would strongly recommend looking elsewhere. My experience was disappointing, and I won’t be returning to Brighthouse Financial. Save yourself the hassle!
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Posted 7 months ago
Their the worst customer service sucks
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Posted 7 months ago
Had problems with them, looked up reviews, i am not only one, there joke of intelligence
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Posted 8 months ago
if i could give zero i would. i paid this on life insurance policy on time( going on 8 years) and then they sent back the check because the address didn't match (i moved). i sent was told I'd be setup for reinstatement sent two more checks because second time i was given the wrong PO box (no notification that they changed PO Boxes). 3rd time still got rejected. Had them do another review and had my doctor send my file for last five years (just go for yearly blood work and check up, no hospital visits or illnesses) and was told i was denied. After seeing their rating of 1.3 I'm not surprised at all by this.
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Posted 8 months ago
Getting the run around.I called at least 7 times to send me a with drawall form.I never received it.I verified all my information still didn't get it.Called again & got form sent to my email & I filled it out & still they denied me.They said my signature didn't match. Also requested a voided check form sent to my address didn't get it.They aren't sending anything & I don't know why.No one can make me believe at least calling 7 times & still nothing in the mail.They are telling me to send a picture of my id to get my yearly with drawall.
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Posted 8 months ago
They cannot manage to mail a monthly check do I filed paperwork three separate times to get it direct deposited. They make up a different excuse each time for why they can’t do it. They don’t call you or send a letter. You have to call them. Go thru an authentication process only to have to repeat it again when you get an agent. EVERYTHING they do is intended to aggravate and obfuscate while they effectively steal your money. Do not do business with this company unless you want to give yourself high blood pressure and a heart attack. They are worse than Comcast and that is saying something
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Posted 8 months ago
Avoid taking any financial risks. They adamantly call for increased investment, citing market trends. They shut off contact when I refused and wanted a refund for my initial deposit. I never received my money back. I can provide evidence that my funds and communications were restricted, yet COVSECLTD*COM was able to quickly help me recover all my dollar I invested and earned. You might try them out.
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Posted 8 months ago
Caution should be exercised when dealing with investment firms , as i unfortunately experienced a significant loss with an online investment company . With the intervention by Againstcon. com , i was able to successfully track and recover my funds . Their intervention was pivotal in resolving the situation effectively
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Posted 8 months ago
Poor communications and stalling of a partial withdrawal. Have requested partial withdrawals over the last 8 years from an Annuity and suddenly I need a verified signature form since my last request was denied due to signature. Looking at pass signatures nothing was different. It has been a month and passed around to different Brighthouse personnel and nothing resolved just promises and excuses.
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Posted 8 months ago
My brother sent his paperwork for a claim and when he checked on it they said they didn't receive it. A month later I sent my paperwork and when I checked on it they said they didn't receive it!!!!! Now, after losing a week, I'm going to send it via email. We'll see!!!!
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Posted 9 months ago
Mailed form to execute RMD. Never got confirmation. Called to follow up. Told to email or fax form. Called again to follow ip. Said they couldn’t confirm receipt of email. Did this 4 times. So frustrating. In desparation I contacted my agent. He faxed in form, followed up and took care of it. My advice if you have issues is to contact your agent. It was the only way that this got resolved. Customer service is horrible. It is as bad as stated by others in their reviews.
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Posted 9 months ago
Stay as far away from them as you can! They are very unprofessional and negligent. They managed to get my paperwork mixed up with someone elses, sent my 401k cash out to the other persons account. I just spoke to them AGAIN, They finally put a stop on it and reissued a check. However, they still have not sent it out. This is going on a 2 week ordeal. They will bold face lie to you and will not take responsibility for their actions. I am seriously thinking about calling my attorney because of all of this. I will be so glad when this is over, I hate dealing with them.
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Posted 9 months ago
Caution should be exercised when dealing with investment firms , as i unfortunately experienced a significant loss with an online investment company . With the assistance of Againstcon. com , i was able to successfully track and recover my funds . Their intervention was pivotal in resolving the situation effectively
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Posted 10 months ago
Very poor communication.
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Posted 10 months ago
Trying to cash in a life insurance policy. Lies,delays and mail delivery problems. I think only a couple people work there and they are terrible. Talked to a supervisor named XAE today. Totally useless. Frustrating and unethical
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Posted 10 months ago
BrightHouse is rated 1.3 based on 156 reviews