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BrightHouse Reviews

1.3 Rating 163 Reviews
7 %
of reviewers recommend BrightHouse
1.3
Based on 163 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier, Postal Service
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
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BrightHouse 5 star review on 28th May 2025
Matthew
BrightHouse 1 star review on 14th May 2025
Maud
BrightHouse 1 star review on 5th May 2025
Kf799345
BrightHouse 1 star review on 5th May 2025
Kf799345
Anonymous
Anonymous  // 01/01/2019
I Needed 1 million dollars of term. I went with Brighthouse and was done with the process in under 40 total minutes. I only had to do a phone case and received instant approval. Was a surprisingly simple process. Would highly recommend!
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Posted 1 year ago
Brighthouse is one of the worse Companies I have worked with. It's sad to think they are handling customers money when they cannot do simple things as change an address. I have contacted them at least 5 times and the address is still not changed. Very poor customer service!
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Posted 1 year ago
The "customer service" people seem deliberately obtuse. No one understands anything; everyone wants to transfer your call to another know-nothing employee. In terms of customer service, Brighthouse gets my vote as the worst financial company on the planet. No other firm comes close.
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Posted 1 year ago
You can't see what policy you get till you sign up. Even if you don't give them all their necessary paperwork, nor any consent to autopay, they will still bill you autopay. Also look at your policy once you do finally get it. It's not a lump sum payment like they said. Ours gave over half our life insurance payout as "medical expenses"... If you already have medical insurance this is useless and you're wasting money. I've never heard of any sort of insurance company doing this, but apparently they do. Don't sign up. They suck.
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Posted 1 year ago
Just a Bad company, do not do business with them if possible.
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Posted 1 year ago
I needed to update my beneficiaries for term life insurance and was able to find the form right on the company's website. I received a letter the next week with the confirmation. Never had to pick up the phone.
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Posted 1 year ago
I submitted my beneficiary claim in early March. To date, I have not received anything. I call every week only to be told my paperwork is in good order but there is a technical problem and can't pay me. I've filed a complaint with the dept of ins.
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Posted 1 year ago
I am sooo frustrated with Brighthouse. My father had an annuity with Brighthouse that we liquidated in December. He had moved into assisted living so we gave Brighthouse his new address (twice), but they sent the check to his old address. I am trying to apply for VA benefits for him so I needed statements. Had to call with dad (understandably). Three times the statements were promised but did not come. They took my email address but now they say they couldn't verify it. Cuz it's my email, not his....but he gave it to them!!! Today they said they mailed the documents last week vis USPA. We'll see. Terribly unreliable customer service with unkept promises.
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Posted 1 year ago
Just another way to give your money to the government or some other scammer.. You have very slim chance of getting your money out when you get older.I am 87 years old and it's looking like they'll keep my money.By the time I die they will keep the majority of my money. DO NOT USE ANNUITIES.
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Posted 1 year ago
Complete incompetence. No ability to communicate, everything is run through an offshore call center. They always ask for a call back number, but never call you back. I was once on hold for over half an hour and got hung up on, no call back. They continually ask for documentation, then deny that they have received it.
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Posted 1 year ago
This company is a fraud! My wife and I each got annuities 20 years ago. The contract we signed had annuity tables based on a 2000 actuarial analysis. Now it is time to annuitize and they have new tables, and we are out collectively $60K. Never use these folks. BIG MISTAKE!
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Posted 1 year ago
I have worked in healthcare for over 40 years and I know what compassion is and how to treat people who need your trust snd care. My parents have paid premiums for many years. Now that they need their help, this company has made it a nightmare to approve and collect what is due to them. As their daughter trying to help my elderly parents, I realize that they have probably done the wrong thing doing business with BrightHouse. I feel very sorry for older people who put their trust in this company. I have wasted hours of my own personal time just trying to do the right thing….. to help my parents.
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Posted 1 year ago
Having worked in insurance for 20 plus years have never experienced such poor processing and customer service. Originally a Travelers policy that moved to Met Life then to Brighthouse had no idea how pitiful they are. Husband needed the help. 90 days to get reimbursed and nothing was easy. Chose someone else if you need long term care. Better yet invest what your premium what have been and you can pay for long term care in your own in 20 years
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Posted 1 year ago
They are so incompetent it is amazing. Overseas support group can not only not speak intelligible English, but they are NOT trained to understand how complex insurance policies work. DO NOT USE THEM.
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Posted 1 year ago
I was just calling. My insurance company and I talked to 2 rude people. They don't even know how to say good morning to anybody. Lucky, I had this Life Insurance Policy for a long time. Or else I get rid of you all.
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Posted 1 year ago
Anonymous, I think the one or two 5 star responses are a plant. This company should be sued and a lawyer needs to get involved. Giving older people the run around when they are in there time of need is criminal. Seriously someone needs to start a class action lawsuit!
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Posted 1 year ago
"Customer service" is the worst on the planet. After entering everything but your blood type into the electronic system, you're connected to someone you won't be able to understand. Zero help, zero friendliness. Absolutely awful.
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Posted 1 year ago
Brighthouse bought my policy from Met Life. Met Life was amazing in every way. Brighthouse has the absolute worst customer service. Their reps at the call center are rude, short, and often times you can't understand them. The verification questions each time tou call are different, some claim they can't help you with things iver the phone thay you've recieved help over the phone with many times prior. If you ever change banks, trying to set up auto pay, or even just paying at all, is next to impossible. Unlike Met Life, they don't have offices tou can go to and get help. The customer service is non existent.
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Posted 1 year ago
Website is useless
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Posted 1 year ago
phenomenal company - truly cares about people and their clients. Great products and great service :)
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Posted 1 year ago
BrightHouse is rated 1.3 based on 163 reviews