Brighthouse bought my policy from Met Life. Met Life was amazing in every way. Brighthouse has the absolute worst customer service. Their reps at the call center are rude, short, and often times you can't understand them. The verification questions each time tou call are different, some claim they can't help you with things iver the phone thay you've recieved help over the phone with many times prior. If you ever change banks, trying to set up auto pay, or even just paying at all, is next to impossible. Unlike Met Life, they don't have offices tou can go to and get help. The customer service is non existent.