Me and my husband purchased a policy with MetLife when we were in our early 20’s. Shortly after, the policy was somehow sold to BrightHouse Financial. My husband passed away 3 months ago and I can’t even get anyone from the claims department to tell me what documents they need to review our claim. BrightHouse keeps sending me notices requesting paperwork but they don’t say what paperwork. When I follow up no one from the claims department ever calls me back. These people are an absolute nightmare to deal with. Please don’t put the burden of having to deal with these people on your loved one.