This is been a horrible experience working with Brighthouse- Previously Met life. Started paperwork in February as beneficiary for my mom who paid into this company for yearssssss before passing. I found the form online to start- they told me they mailed the paperwork to start the process however I still to this day in April have not received that initial paperwork. Called a week after to be told they needed something else and I should have received paperwork in the mail (I did receive that...towards the end of march) However I already sent in what was needed since I made the phone call first week of march and was told they were waiting on something else. I did receive and email March 12th stating "your claim has been paid" and will receive payment details shortly (Never did) When I then called I was told they have everything needed and check was sent out March 12th- its now April 3, I have called multiple times and all they can tell me is "check has been sent out" wait 5-7 business days, then 7-10 then was told after 15 business days if I have not received they will send a new one. This is been a nightmare, nervous to have a new one sent "in case" it's in the mail however, I doubt it. When I asked for a tracking number they were not able to give me one but only reiterated that it was sent out 3/12. SO FRUSTRATING.