My mother paid thousands in premiums for a long term care policy with Brighthouse for about 25 years. She has been in a long term care facility for almost 3 years. Brighthouse is late with their payment nearly every month. Their policy reads that they will pay within 20 business days of receiving the invoice from the facility. This never happens. I have to call, get the runaround about expediting the payment, etc. They expected premium payments on time but do not hold up their end of the bargain with on time payment. I would not recommend this company to anyone