I ordered some expensive Allegro support pantyhose for my mother who is so skinny and small but I did a mistake in ordering the XS size. When I called Bright Life Direct a couple of days ago, I talked over the phone with a very nice and understanding customer care representative. This kind person offered me the full refund without any condition and suggested me to give the high quality contention pantyhose too small for my mother to an organization like Goodwill or people in need (those items cost over $80). I am Thankful for their refund and to ask me to give away to people in need those 3 pairs of medical pantyhose that some woman in need will use for her sick legs. I will order again after making the right measurements of my elderly mom's legs. But yes, Bright Life Direct is a reliable and comprehensive company, doing the best for the satisfaction of their customers. Thank you very much.