After having an issue with the bags construction years later, their customer service to resolve the problem was outstanding. There will always be problems with a product or service and it's how a company addresses and resolves those problems that set it apart from the rest. Because of their outstanding attention to resolving my issue, I purchased many more additional items which arrived and I'm very happy with. By the way, one evening while exploring and deciding which additional products to buy, I called the company and was pleasantly surprised to discover that it was the owner who took the time to take the call and answer all my questions. Would definitely recommend them to anyone looking for a flight bag with complete confidence.