BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.65

4.7 Rating 353 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. I tried several of their bag components and eventually returned them. While the quality was high, the size of the pockets were rather small and, in my opinion, poorly designed. The 3 stars are based solely on customer service which by itself was a solid 5.”

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Posted 3 weeks ago

“One of the best flight bags I have ever owned I’ve had mine for five years now with no defects or problems would recommend them to anyone.”

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Posted 3 weeks ago

“I bought the pre-configured camera bag, tall bag for laptop and another 4 in center bag. I also just purchased the molle front and rear. I lobe that I will be able to change my bag for my need. The bag is ultra compact and that works well for ne”

BrightLine Bags, Inc 5 star review on 17th June 2025

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Posted 1 month ago

“I have been searching for the perfect EDC backpack for over a decade. I finally found it. I was about to work to invent my own scalable mocular backpack to fill a void in the market until I found BrightLine Bags. Perfectly fit the bill.”

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Posted 1 month ago

“Until today I didn’t receive the bag because FedEx said that they couldn’t reach to my address”

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Posted 1 month ago

“Brightline Bags are just what I needed for home and travel. They are so flexible and have many storage pockets and ways of arranging the components that are sure to suit your needs perfectly. In addition, Brightline bags are extremely sturdy, well made, and eye catching! I'm always getting asked what kind of bag I'm using. Finally, this company is extremely efficient, and has shipped several of my orders last-minute and overnight and every single time my orders have arrived exactly when needed. If you want a quality bag, that can be built in any of several different styles, and shipped quickly and efficiently as promised, you can't go wrong with Brightline Bags. Dr Carl F Merritt”

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Posted 1 month ago

“As a music tour manager, I travel the world and required cabin luggage that a) stayed with me in the aircraft cabin and wasn’t checked at the gate by the ground staff b) that could give me quick and easy access to my computers, hard drives, Walkman & tour paperwork while on the move. My B7 (customised) gives me that and so much more. Excellent quality, backed with great customer service, my Brightline is a real-life planes, trains & automobiles as well as boats, stages, dressing rooms and so much more! The perfect tour luggage - Thank you!”

BrightLine Bags, Inc 5 star review on 27th May 2025

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Posted 1 month ago

“Whether I’m instructing at home or contracting in jets my B4 BrightLine Bag carries everything I need. The design is incredibly versatile, and I can configure it to meet whatever the day demands. What really stood out, though, was the customer service. My order ran into some shipping issues, but their team handled it quickly and professionally — and I still had my bag in just two days. Very impressed with this company.”

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Posted 1 month ago

“Easy to order and top quality product - use the system for work and love the ability to scale down the bag as I go into the field.”

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Posted 1 month ago

“Overpriced and don’t really last that long. Customer support is nonexistent”

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Posted 2 months ago

“Fantastic! Quality! Affordable! I do have some suggestions: Color dots on zippers same color for each location or type (blue top, green mid, red divisors etc), loop to be able to lock sunshades compartment atop. Just suggestions. The product is AMAZING!!!”

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Posted 2 months ago

“Love the bag configuration I bought and received. Just wish you guys made the same configuration a little slimmer. I fly the B737/800/Max8 and the bag just doesn't get very well in the location for flight bags.”

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Posted 2 months ago

“The diversity is incredible! This bag gets noticed, I'm always receiving compliments, whether I'm traveling or making an office visit. Best bag(s) I've ever owned.”

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Posted 2 months ago

“Love it, love the flexibility, well built and feels great.”

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Posted 2 months ago

“I've had my bag for over a year now, and I couldn't be happier with it. I work in entertainment production and value a bag that's able to compartmentalize each item I need so I can quickly find it. I've also used this bag for personal travel—it slides underneath the airplane seat in front of you and fits in the overhead compartment. It truly is a gem. I hate that I had to buy the straps separately to use it as a backpack, but honestly, it's a once-in-a-lifetime investment because it's such great quality.”

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Posted 3 months ago

“The quality of the bag is amazing. Disappointed that my DSLR and its lenses did not fit. I had to make a lot of adjustments to the internal pieces by cutting and sewing to make it fit and it really did not fit well. I think they need to re-think this item. It is a GREAT idea. I think it would work well if they took the current models of Nikon/Canon full fram DSLR's and their full frame lenses and made a bag. Now that would be amazing. Otherwise I have no complaints. the bag is what they say it is.,”

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Posted 3 months ago

“I am on my 4th B4 bag since. Love it except the ooutside of the bottom needs more protection then just those little rubber tips. Otherwise great bag.”

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Posted 3 months ago

“Love the bags. The flex system is ingenious allowing me to “make” the bag for each trips needs. I love the customization. I think I have each center section that is offered and use them all for different missions along with my front cap that keeps all of my stuff that’s needed for every flight.”

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Posted 3 months ago

“Front cap zipper broke while on a trip (after 10yrs service). Ordered new front and rear caps for my bag online. The replacements were waiting for me upon return and fit perfectly with the older section. Not the cheapest option on the market for sure, but the quality and versatility of the product are worth the expense.”

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Posted 3 months ago

“This is my second complete bag purchase from BrightLine Bags over the past decade. I frequently use my BL Bag while flying for a major airline. It undergoes weekly heavy use and is fantastic! It’s incredibly durable, retains its shape, and looks great. My original bag would still be in excellent condition after seven years, but I didn’t realize I was dragging it while hooked on my rollerboard and wore the material thin. However, it took a long time for that to happen! Whoops! I also had a great experience with BrightLine Bags’ customer service. Several years ago, I encountered a broken zipper in one of the smaller front pockets and was able to get it resolved without any issues. My new bag is still made of high-quality material, constructed to be extremely durable, and looks great! The addition of the shoulder straps to the rear cap was a stroke of genius! I only wish you offered rollerboards! Thank you for a fantastic product!”

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Posted 3 months ago

BrightLine Bags, Inc is rated 4.7 based on 353 reviews