BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.63

4.6 Rating 362 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.6

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great bags!”

Helpful Report

Posted 3 days ago

“My brightline bag does the trick very well as an airline pilot.”

Helpful Report

Posted 5 days ago

““I’m thoroughly impressed—not only with the bag but also with the outstanding customer care. The team went above and beyond to meet my tricky delivery requirements, and everything arrived exactly as I needed. The bag itself is incredibly versatile, durable, and thoughtfully designed, with room for all my flying essentials without feeling bulky. It’s both practical and professional, making it the perfect travel companion. Can’t recommend it enough!””

Helpful Report

Posted 1 week ago

“I gifted this to Careva Cross today, a young newly licensed pilot in Livermore. She is my grandson Miles's girlfriend and Ross Bishop ordered it on my behalf. My grandson and she put it all together and both seemed so pleased. He wishes he'd gotten a license too (that may still happen...). She hopes her computer can also fit in there and Miles thinks it will. At any rate she can see how helpful it will be. I am taking the couple and other family members to the Patriot Jet Team Foundation Charity event gala on Sept 20th. You have donated bags to this event in previous years and they have been much appreciated. cfjdIos tablets”

Helpful Report

Posted 2 weeks ago

“Could not be a bigger fan of this product line and this company. It is going to suck when it gets bought up by a conglomorate and profit becomes the model, but for now this is the greatest place to spend your money as a consumer when it comes to bags!! I have built 6 different bags configured for various needs and activities. Durability. Functionality. Adjustability. Adaptability. Also, if you ever have any questions or need help deciding what the right product is for your situation, you can rely on excellent customer service. They are also quick to ship your purchase. *all bags not shown in photo. one is with the workbox.”

BrightLine Bags, Inc 5 star review on 18th August 2025

Helpful Report

Posted 2 weeks ago

“Came brokren, zipper doesn’t work properly. Way too heavy. Too pricey for what it is”

Helpful Report

Posted 3 weeks ago

“Very well built. Very well though out.”

Helpful Report

Posted 3 weeks ago

“Was unhappy. Bought the full hangar bag and one of the zippers teeth broke after a short period. I tried to contact your company and no one never replied. The only two reasons I ordered again was due I was almost 500 dollars in for the bag combination I bought and my previous purchase which had lasted for years. Was very happy with this new version of your company.”

Helpful Report

Posted 4 weeks ago

“Very good system so far! I am a traveling musician/lighting designer, and find the modularity perfect for the ever changing roles I’m in! Only slightly disappointed in the pack cap rear, as I intend to use this more as a backpack/gig bag. The straps for the pack cap make it so the bag tries to twist out of itself, and is rather uncomfortable, and virtually impossible to use. Even after re-configuring the layout multiple times I am trying out a different strap solution (attaching further onto the d rings on another module) with decent success so far. Do you have any other recommendations?”

Helpful Report

Posted 1 month ago

“Excellent customer service. I tried several of their bag components and eventually returned them. While the quality was high, the size of the pockets were rather small and, in my opinion, poorly designed. The 3 stars are based solely on customer service which by itself was a solid 5.”

Helpful Report

Posted 2 months ago

“One of the best flight bags I have ever owned I’ve had mine for five years now with no defects or problems would recommend them to anyone.”

Helpful Report

Posted 2 months ago

“I bought the pre-configured camera bag, tall bag for laptop and another 4 in center bag. I also just purchased the molle front and rear. I lobe that I will be able to change my bag for my need. The bag is ultra compact and that works well for ne”

BrightLine Bags, Inc 5 star review on 17th June 2025

Helpful Report

Posted 2 months ago

“I have been searching for the perfect EDC backpack for over a decade. I finally found it. I was about to work to invent my own scalable mocular backpack to fill a void in the market until I found BrightLine Bags. Perfectly fit the bill.”

Helpful Report

Posted 2 months ago

“Until today I didn’t receive the bag because FedEx said that they couldn’t reach to my address”

Helpful Report

Posted 2 months ago

“Brightline Bags are just what I needed for home and travel. They are so flexible and have many storage pockets and ways of arranging the components that are sure to suit your needs perfectly. In addition, Brightline bags are extremely sturdy, well made, and eye catching! I'm always getting asked what kind of bag I'm using. Finally, this company is extremely efficient, and has shipped several of my orders last-minute and overnight and every single time my orders have arrived exactly when needed. If you want a quality bag, that can be built in any of several different styles, and shipped quickly and efficiently as promised, you can't go wrong with Brightline Bags. Dr Carl F Merritt”

Helpful Report

Posted 2 months ago

“As a music tour manager, I travel the world and required cabin luggage that a) stayed with me in the aircraft cabin and wasn’t checked at the gate by the ground staff b) that could give me quick and easy access to my computers, hard drives, Walkman & tour paperwork while on the move. My B7 (customised) gives me that and so much more. Excellent quality, backed with great customer service, my Brightline is a real-life planes, trains & automobiles as well as boats, stages, dressing rooms and so much more! The perfect tour luggage - Thank you!”

BrightLine Bags, Inc 5 star review on 27th May 2025

Helpful Report

Posted 3 months ago

“Whether I’m instructing at home or contracting in jets my B4 BrightLine Bag carries everything I need. The design is incredibly versatile, and I can configure it to meet whatever the day demands. What really stood out, though, was the customer service. My order ran into some shipping issues, but their team handled it quickly and professionally — and I still had my bag in just two days. Very impressed with this company.”

Helpful Report

Posted 3 months ago

“Easy to order and top quality product - use the system for work and love the ability to scale down the bag as I go into the field.”

Helpful Report

Posted 3 months ago

“Overpriced and don’t really last that long. Customer support is nonexistent”

Helpful Report

Posted 4 months ago

“Fantastic! Quality! Affordable! I do have some suggestions: Color dots on zippers same color for each location or type (blue top, green mid, red divisors etc), loop to be able to lock sunshades compartment atop. Just suggestions. The product is AMAZING!!!”

Helpful Report

Posted 4 months ago

BrightLine Bags, Inc is rated 4.6 based on 362 reviews