BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.64

4.6 Rating 371 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.6

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 12th September 2025

Stewart C

Zane D

BrightLine Bags, Inc 5 star review on 21st April 2025

Robert D

BrightLine Bags, Inc 5 star review on 14th April 2025

John M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer since 2019 and they have alwasy had the best customer service. Susan was very helpful this time around!”

Helpful Report

Posted 2 days ago

“Very sturdy. Keeps form, I used 3 different piece as well as the bottle holder and radio holder for the other side. Little pricey but a solid bag.”

Helpful Report

Posted 2 days ago

“Your products have served me well over the years with my flying as a an airline pilot. They are durable, functional, and carry a lot of stuff. I would like for you to consider developing, marketing, and selling a "CS5 Tall". I have always traveled with my 14" Laptop that will not (with a protective sleeve) fit into a CS4. I do have the CS4 as the basis of my bag and I also have a CS2 Tall just for the PC. I would be able to more easily commute with just a CS5 in the middle and would be able to take out the CS4 and CS2 Tall.”

Helpful Report

Posted 3 weeks ago

“Bought my first bag about 5 years ago! Has it filled with tools and electrical parts since I work with boom lifts. There is no better bag and I really like it.”

Helpful Report

Posted 3 weeks ago

“Now have 2 of them!”

Helpful Report

Posted 1 month ago

“Brightbags Flex B7 Flight Bag – A Game Changer for My Travel Needs I recently received my new Brightbags Flex B7 Flight Bag, and I couldn't be more impressed. From the start, the experience was exceptional. I had the opportunity to speak directly with Mr. Ross, the owner of Brightbags, who went above and beyond to help me choose the right bag for my needs. His personal attention and expertise made a big difference, and I truly appreciate the time he took to ensure I made the best choice. I brought the Flex B7 along on a recent trip to Aruba, and it absolutely delivered. The bag is thoughtfully designed, with numerous zipper compartments that kept everything organized and easily accessible. There’s plenty of space for all my electronic gear and travel accessories, yet the bag still feels compact and lightweight. One of the standout features is its sleek and modern style—it’s not just functional, but also really sharp-looking. I received several compliments on it during my travels. If you're looking for a reliable, spacious, and stylish travel bag, I highly recommend the Brightbags Flex B7. It's clear that this product was created with travelers in mind, and it exceeded my expectations in every way.”

Helpful Report

Posted 1 month ago

“Excellent!”

Helpful Report

Posted 1 month ago

“As a current owner of the B18 HANGAR Modular Gear Bag, my only concern is the folding cart which is very narrow for the b18, always loses stability and ends hitting the road cracking the b8 angar bag, i hope brightline prepare a folding cart appropiate for the big gear bag or get a link where to buy a wide folding cart.”

Helpful Report

Posted 1 month ago

“Great bags!”

Helpful Report

Posted 1 month ago

“My brightline bag does the trick very well as an airline pilot.”

Helpful Report

Posted 1 month ago

““I’m thoroughly impressed—not only with the bag but also with the outstanding customer care. The team went above and beyond to meet my tricky delivery requirements, and everything arrived exactly as I needed. The bag itself is incredibly versatile, durable, and thoughtfully designed, with room for all my flying essentials without feeling bulky. It’s both practical and professional, making it the perfect travel companion. Can’t recommend it enough!””

BrightLine Bags, Inc 5 star review on 25th August 2025

Helpful Report

Posted 2 months ago

“I gifted this to Careva Cross today, a young newly licensed pilot in Livermore. She is my grandson Miles's girlfriend and Ross Bishop ordered it on my behalf. My grandson and she put it all together and both seemed so pleased. He wishes he'd gotten a license too (that may still happen...). She hopes her computer can also fit in there and Miles thinks it will. At any rate she can see how helpful it will be. I am taking the couple and other family members to the Patriot Jet Team Foundation Charity event gala on Sept 20th. You have donated bags to this event in previous years and they have been much appreciated. cfjdIos tablets”

Helpful Report

Posted 2 months ago

“Could not be a bigger fan of this product line and this company. It is going to suck when it gets bought up by a conglomorate and profit becomes the model, but for now this is the greatest place to spend your money as a consumer when it comes to bags!! I have built 6 different bags configured for various needs and activities. Durability. Functionality. Adjustability. Adaptability. Also, if you ever have any questions or need help deciding what the right product is for your situation, you can rely on excellent customer service. They are also quick to ship your purchase. *all bags not shown in photo. one is with the workbox.”

BrightLine Bags, Inc 5 star review on 18th August 2025

Helpful Report

Posted 2 months ago

“One of the best flight bags I have ever owned I’ve had mine for five years now with no defects or problems would recommend them to anyone.”

Helpful Report

Posted 4 months ago

“I bought the pre-configured camera bag, tall bag for laptop and another 4 in center bag. I also just purchased the molle front and rear. I lobe that I will be able to change my bag for my need. The bag is ultra compact and that works well for ne”

BrightLine Bags, Inc 5 star review on 17th June 2025

Helpful Report

Posted 4 months ago

“I have been searching for the perfect EDC backpack for over a decade. I finally found it. I was about to work to invent my own scalable mocular backpack to fill a void in the market until I found BrightLine Bags. Perfectly fit the bill.”

Helpful Report

Posted 4 months ago

“Brightline Bags are just what I needed for home and travel. They are so flexible and have many storage pockets and ways of arranging the components that are sure to suit your needs perfectly. In addition, Brightline bags are extremely sturdy, well made, and eye catching! I'm always getting asked what kind of bag I'm using. Finally, this company is extremely efficient, and has shipped several of my orders last-minute and overnight and every single time my orders have arrived exactly when needed. If you want a quality bag, that can be built in any of several different styles, and shipped quickly and efficiently as promised, you can't go wrong with Brightline Bags. Dr Carl F Merritt”

Helpful Report

Posted 4 months ago

“As a music tour manager, I travel the world and required cabin luggage that a) stayed with me in the aircraft cabin and wasn’t checked at the gate by the ground staff b) that could give me quick and easy access to my computers, hard drives, Walkman & tour paperwork while on the move. My B7 (customised) gives me that and so much more. Excellent quality, backed with great customer service, my Brightline is a real-life planes, trains & automobiles as well as boats, stages, dressing rooms and so much more! The perfect tour luggage - Thank you!”

BrightLine Bags, Inc 5 star review on 27th May 2025

Helpful Report

Posted 5 months ago

“Whether I’m instructing at home or contracting in jets my B4 BrightLine Bag carries everything I need. The design is incredibly versatile, and I can configure it to meet whatever the day demands. What really stood out, though, was the customer service. My order ran into some shipping issues, but their team handled it quickly and professionally — and I still had my bag in just two days. Very impressed with this company.”

Helpful Report

Posted 5 months ago

“Easy to order and top quality product - use the system for work and love the ability to scale down the bag as I go into the field.”

Helpful Report

Posted 5 months ago

BrightLine Bags, Inc is rated 4.6 based on 371 reviews