Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.66

“Overpriced and don’t really last that long. Customer support is nonexistent”

Posted 3 weeks ago

“Love the bag configuration I bought and received. Just wish you guys made the same configuration a little slimmer. I fly the B737/800/Max8 and the bag just doesn't get very well in the location for flight bags.”

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Posted 1 month ago

“The quality of the bag is amazing. Disappointed that my DSLR and its lenses did not fit. I had to make a lot of adjustments to the internal pieces by cutting and sewing to make it fit and it really did not fit well. I think they need to re-think this item. It is a GREAT idea. I think it would work well if they took the current models of Nikon/Canon full fram DSLR's and their full frame lenses and made a bag. Now that would be amazing. Otherwise I have no complaints. the bag is what they say it is.,”

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Posted 1 month ago

“The bag is coming unstitched in multiple places the worst is the Front Pocket is totally coming apart.”

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Posted 4 months ago

“Fair product very very bad shipment method”

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Posted 5 months ago

“Shipping is terribly unreliable. Shame.”

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Posted 7 months ago

“The zippers are a little weak. The bag only lasted me 1.5 years before it started to fail. I fly a 737/8 and the environment is not that harsh. It’s a great bag all in all.”

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Posted 8 months ago

“It's a decent bag, but not great. The organization available with the bag is great. Being able to customize the bag is very helpful to getting only what I really need. It's a good carry-on bag and fits nicely under airline seats. Each section comes with plenty of pockets for all the little things I like to bring with me. However, the zippers are a little substandard. I had to order two new sections because so many zippers broke. When the new sections arrived I found the zippers to be a tiny bit mismatched, making it difficult to zip the new sections together. Also, on the top pocket there was a manufacturing defect where the pocket was partially sown to the inside of the bag so when I unzipped it the top wouldn't open because of the defect. I was able to cut it loose but now it has a cut mark in my new bag. It has the potential to be a great bag, but if the zippers break again I'll try another brand.”

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Posted 11 months ago

“Not delivered on time, even though I paid for shipping”

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Posted 1 year ago

“The company charges a premium for aviation related bags. That fine if it lasts awhile but the folding cart was a huge disappointment.”

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Posted 1 year ago

“Make a 1 inch side bag. Also make a bag with fewer zippers for the side. And on all of the bags, make a rubber piece on the bottom so it does not sit on the ground, but on the rubber pieces. Only the big center one has the rubber pieces currently.”

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Posted 1 year ago

“Interesting concept. But I ordered some accessories wrongly due to lack of advice in the Web.”

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Posted 1 year ago

“Disappointed to find out these the slim handle that was part of the B0 Slim did not come with it. I’ll be able to give a review once I have a way to use it.”

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Posted 1 year ago

Hi Eric, I see that you didn't get a Slim Handle Kit with your B0 SLIM. That's certainly not right. I don't know what happened there, but we'll send you a Slim Handle Kit right away. Sorry for the trouble. Ross Bishop

Posted 1 year ago

“I’ve had a brightline bag for several years now, and I’m generally very happy with it. I just bought a new laptop that’s slightly larger than my old 13” model, and I had to replace the standard section with a CS2-Tall to accommodate the larger screen. I do with there was a slightly thicker “tall” section as an option-such as a CS3 or 4 tall model, as the section I removed had a little more capacity.”

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Posted 1 year ago

“The bag is nice. The camera insert could be firmer to hold a professional size camera it's probably not going to work for what I had planned. Not as ideal as I thought for photography so will see what happens lol. Shipping cost seems high for the time it took to arrive 🤷🏻 I'll do a full review once I've had a month.”

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Posted 1 year ago

“Bought my bag in 2006, zipper failed in 2023. Bags are expensive to begin with so expected a few more years out of it I guess. Cost to replace zipper (entire panel) was $50 with shipping, seems quite excessive. Hopefully this was a one-off and all of the zippers dont start failing...”

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Posted 2 years ago

“could not use the handle (horrible fit in hand) got the backpack option, much better.”

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Posted 2 years ago

“The bags are decent but the outer layers (front and back) need periodic replacement from wear and tear. I’ve had mine for 5 years and have replaced both the front and back panels once each. I’ve found customer service has declined over the years and that’s disappointing, but I still recommend the bag system.”

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc Reviews