BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 185 N. Redwood Drive, Ste 230, San Rafael, California
Rating: 4.60

4.6 Rating 417 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.6

Based on 417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

BrightLine Bags, Inc 5 star review on 12th September 2025

Stewart C

Zane D

BrightLine Bags, Inc 5 star review on 21st April 2025

Robert D

BrightLine Bags, Inc 5 star review on 14th April 2025

John M

Anonymous

Anonymous // 01/01/2019

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“Lovely product. The two matters of improvement required are with the price (rather high) and the trolley (seems a bit of an after thought).”

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Posted 5 months ago

“The white zippered pocket in the front section didn’t fit my iPhone 17 Pro Max. Considering that many users have iPhones, it might be worth updating the size of this pocket. (The regular-size iPhone fits, but not the Max.) I believe I’m one of the first pilots at Japan Airlines to use this bag. I’d love to spread the word about this product among my colleagues. I often get asked about my new Brightline bag, and it clearly attracts a lot of interest. Overall, I’m very satisfied with the product.”

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Posted 5 months ago

“The bag builder is amazing, and the 2D models of the bag parts with dimensions makes it super simple to put together your perfect configuration. The construction seems extremely sturdy, and I like knowing that if my requirements change in the future I can get away with changing parts of the bag instead of replacing it completely.”

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Posted 5 months ago

“They have customers asking for a change to the product and they won't do it. They say they have reasons, but won't reveal them.”

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Posted 5 months ago

“New, replacement handle is a very different material from previous plastic handle. Old handle was smooth plastic and slid on the luggage hook to click into the slots easily. New handle is fluted and has a dull, matte finish and does not slide at all. It's impossible to slide the handle into place when the hooks don't line up exactly right. Please bring back the old smooth plastic.”

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Posted 5 months ago

“I love the product and the idea behind it. However, I have a major complaint about the zipper that attaches the sections together. It’s not sturdy enough to hold the bag completely upright, causing it to lean forward.”

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Posted 5 months ago

“Great website and very fast shipping. Very happy overall.”

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Posted 6 months ago

“Minimum 10 characters”

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Posted 6 months ago

“Great bag. Tons of space and well laid out. Love it all!”

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Posted 6 months ago

“Great system of bags. I’ve been through a lot of bags, but this system solves a lot of problems.”

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Posted 6 months ago

“Representative answered my questions fully. Received the bag in a timely manner. The bag is fantastic.”

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Posted 7 months ago

“So far so good. The quality seems to be excellent.”

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Posted 7 months ago

“Excellent product”

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Posted 8 months ago

“Great flight bag. A lot of space for everything and lots of pockets.”

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Posted 8 months ago

“Ross quickly answered some questions i had. Happy so far with the various pieces i purshased.”

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Posted 8 months ago

“Best work bag, best flight bag, best bag system ever. Full-stop.”

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Posted 9 months ago

“Quick shipping. Bag is made of very durable material. May seem a little expensive, but this bag is built to last. I would recommend this product to anyone.”

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Posted 9 months ago

“Still has not been delivered!!!! Waited all day and still no delivery. Stop using UPS.”

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Posted 9 months ago

“This is not simply a bag, but a system that is totally customizable and sizable for my travel needs. I travel internationally and take this with me each time. I am able to expand this and downsize as needed. These are duable and very well made. the team at brightline are persanable and professional. I am stopped often in airports and asked about this bag. This is a great product!”

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Posted 9 months ago

“I have been looking for a compartmentalized modular backpack for the better part of a decade that met my needs and wants. Brightline Bags fits the bill perfectly!”

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Posted 9 months ago

BrightLine Bags, Inc is rated 4.6 based on 417 reviews