BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.66

4.7 Rating 347 Reviews

91 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

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“BrightLine Bags are great. The modular aspect is nice and very helpful. When a section gets damaged or has wear/ zipper problems (after about 5 years of daily use) you can replace just the one section. Great product and service.”

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Posted 2 months ago

“I am a professional 135 Captain/Check Airman flying a Phenom 300. I needed a smaller bag to put my pilot stuff in and place that bag below my pilot seat. Additionally I needed be able to compress bag while lowering the seat so I could get in a out of the seat. I have the pocket front flap, CS2 center, and flat back pocket. I carry all my trinket stuff in the pockets. In the middle section I go back and forth to the hotel with my ipad and my laptop. I wil take my flashlight to and from the airplane. When I go off rotation to fly the airlines I will put my light windbreaker, clarity aloft headset, and charging cables. See pic of all the stuff I have. The only thing missing is my headset which is still in the airplane. Also consider that I dont keep the jacket, charging cables, charger, headset and flashlight in the bag which helps it compress.”

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Posted 2 months ago

“Customer service was as good as their product. Excellent. Really, this is the ultimate in bag design. Decide which sections you need for any particular trip and just switch the various modules around. So, no having to move essentials to different bags, repacking and reordering all the time. Simplicity for someone constantly on the move.”

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Posted 2 months ago

“I’m very happy to have bought this bag.”

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Posted 2 months ago

“These bags are expensive (shipping was also expensive) but extremely versatile and you can adapt them for any need. When ordered the bag modules I ordered were dispatched quickly and efficiently and I received them in the UK in about 7 days. They are well constructed and very good quality - I will be ordering more modules in the near future...”

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Posted 3 months ago

“Fantastic as listed”

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Posted 3 months ago

“All I can say is. Where has this bag been my whole career. Best investment I could have done.”

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Posted 3 months ago

“I do a lot of traveling. This by far is the best modular bag system I used. Lots of pockets and fits perfectly in the overhead bins. What I like is the ability to use a single bags just by unzipping it. I have the B7 with a c2 tall and standard middle this trip. It held 2 MacBooks 1 iPad and my surface pro! Passports folders chargers for iPhones everything! Love this bag. I hope it gives me long service life. When I get home I need to get the thin handle for convienience only.”

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Posted 3 months ago

“I think I just purchased my 3rd 5” center-section bag after TWO previous bags failed at EXACTLY THE SAME PLACE. On the top of the bag, just below the Brightline “B” logo, the seem between the logo and the zipper split open. PLEASE consider reinforcing this seam. It’s an expensive piece of gear, and shouldn’t fall apart so easily.”

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Posted 3 months ago

“Aviation needs or otherwise, these highly adaptable bags are a great travel size, and are of the highest quality construction.”

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Posted 3 months ago

“AWESOME bags! I'm a Freight Railroad Conductor and, i do a bit of international travel for fun. I switch my configuration at least 3 different ways depending on the trip!”

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Posted 3 months ago

“I asked for a bunch of pieces for Christmas and my birthday this year and unfortunately one of the tall center sections has a notch in the zipper so the zipper splits when you try to move it past that section. I submitted a request to the customer service since I’ve only had the bag for a month and the zipper was a problem on the first trip I took it out on and I’m waiting on the customer service to respond. I love the front cap and all the compartments. The flex array kit is awesome for organizing and I’ve ordered a second one. When you put the larger center section on it tends to spin on its side and is not very stable when on the wheel cart. Also when converted to a backpack it tends to lean and not sit very comfortably. Over all I love the concept and functionality but there is room for improvement.”

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Posted 4 months ago

“Very frustrated with the zippers both small compartments and separating section large zippers not working properly out of the bag new or breaking after only 4 months of use. Then shipping instructions on third order not followed at all in comments.”

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Posted 4 months ago

“Excellent phone service. A little bummed that the business card pouch disappeared as well as internal zippered pockets on the 4” disaster’s those were my favorite place to keep partial panel soap dish covers”

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Posted 4 months ago

“Very sturdy bags with tons of options! I'm finally a big boy and can fit all of my gear!”

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Posted 4 months ago

“The bag is coming unstitched in multiple places the worst is the Front Pocket is totally coming apart.”

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Posted 4 months ago

“Fair product very very bad shipment method”

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Posted 5 months ago

“Love the new handle! Great design!!”

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Posted 5 months ago

“Great Bag. I have been using Brightline Bags for about 15 years.”

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Posted 5 months ago

“Love my Brightline Bag However I have had to replace 2 back panels as they tend to drag and wear out when hanging off a larger suitcase type bag. Any sort of scuff plate fabric or mesh in these areas would hugely benefit improve the bags looks, functionality, and duration.”

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Posted 6 months ago

BrightLine Bags, Inc is rated 4.7 based on 347 reviews