BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.64

4.6 Rating 371 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.6

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 12th September 2025

Stewart C

Zane D

BrightLine Bags, Inc 5 star review on 21st April 2025

Robert D

BrightLine Bags, Inc 5 star review on 14th April 2025

John M

Anonymous

Anonymous // 01/01/2019

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“Fair product very very bad shipment method”

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Posted 10 months ago

“Love the new handle! Great design!!”

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Posted 10 months ago

“Great Bag. I have been using Brightline Bags for about 15 years.”

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Posted 10 months ago

“Love my Brightline Bag However I have had to replace 2 back panels as they tend to drag and wear out when hanging off a larger suitcase type bag. Any sort of scuff plate fabric or mesh in these areas would hugely benefit improve the bags looks, functionality, and duration.”

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Posted 11 months ago

“Very good bags with lots of options. Zippers are tge weak points.”

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Posted 11 months ago

“Good product for pilots, particularly when on sale! Shipping is very slow unfortunately if you live on the East coast. Ordered 11/18, expected delivery 12/2!”

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Posted 11 months ago

“I've owned a Bightline bag for over 10 years and use it regularly. It's a well built, sturdy bag using quality product matreials to last.”

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Posted 11 months ago

“Very good shopping experience.”

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Posted 11 months ago

“The bag is wonderful, although a bit dirty, since I use it to fly a lot of hours per year, but the handle broke, so I purchased a new handle, and am pleased with it.”

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Posted 11 months ago

“Love it. All the compartments make it much much easier to organize my stuff that I fly with on a daily basis.”

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Posted 11 months ago

“Really great product. More than met my expectation.”

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Posted 11 months ago

“I've been using brightline bags for years now. The quality is excellent and keeps getting better.”

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Posted 1 year ago

“Great Bags. Great design. High quality.”

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Posted 1 year ago

“Great product. I bought my first bag in June of 2017 and this is my second.”

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Posted 1 year ago

“Works good, lasts long time!”

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Posted 1 year ago

“Shipping is terribly unreliable. Shame.”

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Posted 1 year ago

“Tolles System, sehr clevere Bauart, unkomplizierter Bestellvorgang, rasche Lieferung… hervorragend. Die nächsten Elemente werde ich diese Woche bestellen”

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Posted 1 year ago

“I want to express my sincere thanks and appreciation for the exceptional service provided by the ownership and staff of Brightline Bags. Made a purchase and all went very smooth. Also, their response to an issue involving my older Brightline bag was far more than I expected. They quickly provided the replacement parts, added some additional benefits, and provided verbal details on how to best do the installation. Their support is among the best I have experienced in more than my 76 years. Brightline knows customer service and I appreciate their thorough, complete, and expedient response. You are a quality company. Thank you.”

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Posted 1 year ago

“Always used LuggageWorks pilot bags during my time flying the E145 and B737. My BrightLine Bag fits better in the 737 cockpit and has better organizational opportunities than the LW bags I owned. All three LW bags I owned began falling apart within my first year of use. I have really enjoyed my BL Bag so far and I hope it lasts for years unlike my LW bags. So far, I love it.”

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Posted 1 year ago

“It worked just as I hoped it would. Much more convenient than a backpacke”

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Posted 1 year ago

BrightLine Bags, Inc is rated 4.6 based on 371 reviews