The therapist is excellent and very responsive. The psychiatrist was responsive the one time I messaged her about a potential side effect of new medication. I feel she should have checked in about that specific side effect a few weeks later but I’m assuming all of the Info she needs is coming from the surveys each or every other week. Customer service is hard to get a response from which can be frustrating. Time between when you are eligible to book an appointment with the therapist and when an appointment is available is too long. Additionally, there is only a small range of times and they are during the work day. This all leads to paying for a monthly session but more than a month passing between sessions.