I’m having a bad experience with Brightside. No one will get back in touch with me. My therapist never joined a session and I can’t get a response from anyone to switch. I do keep getting messages to reschedule and I just want to switch providers due to lack of communication as well. The PA/Psychiatrist is leaving the company soon. We’ve had issues getting a prior authorization for a medication I just started taking. I couldn’t continue treatment and am having horrible side effects due to insurance not approving. Now I’m being asked to review but I still haven’t gotten a response from anyone regarding any concerns.