As a Benefits Administrator, I take pride in trying out products or services, so I know what employees experience when they use the services we offer. As a person who recently experienced loss, I had the need for short-term help in dealing with anxiety and depression. Brightside was an affordable option for me versus seeking help from my PCP or referred psychologist. The only downside I see to Brightside is the platform. The online portal is lacking in information. There is no way for me to see my visit history, and in the beginning, I could not contact my provider for a refill and would have gone without had I not reached out to another provider. I cannot say the providers are outstanding or comprehensive. They seem like they are in a rush to see as many clients in one day as possible. They spend maybe 3-5 minutes with me asking the same questions that are asked on my “Brightside check-ins.” I guess you get what you pay for.