The service is good and helpful overall. The providers I have seen have been all very good to excellent. But it seems that Brightside is designed mainly for people with chronic, daily struggles such as severe depression or other major issues. I have only mild anxiety and perhaps a slight touch of depression and am on venlafaxine - which I consider to be a "maintenance drug" no different than what one would take for high cholesterol or blood pressure. I don't think about those conditions daily and don't want to think about my mild anxiety daily either - or weekly or monthly for that matter. My mental health does not change daily, weekly or monthly either. If for some reason it does change, I know where to get help and glad Brightside is there. So a weekly check-in reminder is ridiculous for me and I'd like that to stop. Thankfully I seem to now be on a 3-month reminder for appointments which is fine. Any communication more frequent than that is just unnecessary badgering for me.