I like my doctor and the medication she prescribed is really working for me (I've taken it before so I already knew it works for me). It bothers me that I can't communicate with her easily, when all I want to do is ask a simple text-based question or update her on my progress in a way that your automated questions aren't capable of capturing. I plan to stop using Brightside and see a doctor in person in a few months when doing so works better with my schedule. As an aside, I would be willing to pay more per month for the option to actually communicate via email or skype with a doctor, but I can see how the optics of that aren't great.