Horrible customer service! Actually the worst I have ever received! Avoid at any cost. I have been with them for 2 years and my insurance was due to renew, they've sent me a reminder 45min before expiry!! And then 45min later another email saying that it expired. I called them and a VERY bored advisor said that can't see where my problem is because they DID send me an email 45min before expiry so.. Then said that they can't insure me anymore (doesn't know why they can't) but their friend insurance company can do the cheapest one for £3000!! And I usually pay around £600. Disgusting. Shame on you people!