Disgusting service. Just tried to swap my insurance over from my old company which insured my van to Brightside which is insuring my New vehicle. (Car). I had a 9 year no claims on my last policy: Although CVD is a sister company of Brightside and they are under the same umbrella so to speak, Brightside said I would have to send them the no claims document myself as they said they did not have access to CVD computer system. They are in the Same building and not one member of staff could go across to CVD to ask for them to send the no claims by email. It was all put on the customer. After chasing CVD to send the no claims to me I eventually sent it to Brightside and asked for this to be sent to me by post. To date I have received nothing. CVD said they had sent the no claims by post twice and that both times the letters had been sent back with return to sender no longer at this address. Yet when we checked they had exactly the right address, so how was this possible to happen twice. Once maybe but twice!! Brightside then said that everything had been received and all was ok and I was definitely insured. Only to be told in an email the following day that Brightside had cancelled my insurance!!!! WTF. Then another email stated to ignore previous email and that I was insured after all. I had been emailing a named customer service person to say the PDF document he sent could not be opened. It was resent but when I tried to check something with them again, all I got was an out of office reply. Nothing but stress and messing me about. I am with this company for 1 year unfortunately. But will definitely be changing when my insurance is due again.