If i could give minus stars it still would be too much!!!! Worst company to deal with. Customer service representative was ok but got a bit “cocky” towards the end of the call as he and the company are a joke. Their costs and charges as astronomical, so if you are planning on selling your car through your 12 month period be warned you will more than likely be charged more than what it still outstanding. £60 fee here, £20 fee there, the list goes on. There is no sense or desire to treat customers fairly. I will never use this company again and i will share my story with all friends and family. Be warned!