Worse company ever sent me a letter saying policy was cancelled on 25.8.23 so I made another policy with another insurance company then a month late I got another letter telling me if policy wasn't paid it would be be cancelled on 5.10.23 my understanding was the policy was cancelled in August rang them loads of ttimes then I received another letter asking for money that was owed I paid this in Sept 2023 then I got an email saying thank you for payment toward s your balance which made me query it they told me policy wax still active until 2024 I made it clear I want the policy cancelled in August 2023 as I have a new policy elsewhere they asked me to send them policy schedule which I then emailed them asking why they needed to see it as it was nothing to do with them I thought that the end if that then I received another email telling me that they can't cancelled until the see new policy schedule so I sent that to them they ema ne back saying I was due a refund if I could send bank details which I did to get refund back to me il just have to wait and see however I did state that if policy is not cancelled I will take legal action and sue company