AVOID AVOID AVOID AVOID AVOID AVOID Brightside have the most obscure and convoluted claims process I have ever encountered. At all stages calls are automatically diverted to Slater and Gordon, a Claims Management Company who need to make money from their involvement with your claim. Brightside say that they have an agreement with Slater and Gordon to administer claims on their behalf which is separate from Slater and Gordon's Claims Management business. If this is true then it is virtually impossible to access. The insurance policies that Brightside sell are with insurance underwriters, such as Tansar for motor policies, but it is virtually impossible to deal with the underwriter, you are forced into Claims Management by Slater and Gordon. It is especially difficult to progress any claim for "add on" policies such as guaranteed hire car because these are administered by Slater and Gordon and unless you are extremely persistent you can not get beyond the claims management business. Claims management is all very well if you have a no fault claim and you want to opt in to claims management (such as claiming for personal injury etc). But it should not be used as a default setting for customers wanting to make a claim, you should be able to make a claim to your underwriter as an individual and not be represented by a company trying to make money from their involvement. In addition, the telephone line is awful - 30 to 60 minutes to answer a call, uninformed call centre staff giving inaccurate and misleading information, sometimes told different things each time you call. Please be aware that Brightside is an insurance broker, not an insurance company, and when you have questions about a claim they are not interested, they just say that they don't deal with claims. And you are likely to spend hours on the phone getting passed from company to company. IT IS MY WORST EXPERIENCE EVER with motor insurance, and I have had insurance for almost 30 years now, and dealt with a wide range of companies IMPORTANT ADVICE - Look at the reviews from customers who have had to make a claim, not at the reviews from customers who are pleased with the low prices. The prices may be low but if you ever have to make a claim you will wish you had paid a little bit more for a reputable broker with adequate customer service.