I GOT SOLD A SCAM!!! I’ve been affectionate customer of brightside insurance fo 2 years and when I bought my policy I did tick all the boxes to have everything covered while purchasing my policy, including excess, helmets & leather, pillion passengers, legal expenses, breakdown, I never tried to buy a cheap insurance as I didn’t have a cheap motorbike neither cheap motorbike’s clothing + helmets, in fact I happily paid over £1.084 in a single payment for it. Suddenly on the 12th of September 2020, my bike was stolen, and with it: - my helmet with “mx helmet black 6d” helmet with - Interphone “Tour” Bluetooth fitted in it - my “dainese mistel suit” leathers - my gloves “alpinestars GP pro” All these items add up to almost £1.900 They were stored and locked in the sides metal boxes of my motorbike at the time of theft. When I reported the theft to Aviva they told me excess + leather were covered from the broker, so you brightside, I then called you and was confirmed from one of brightside employees that yes the policy I bought covered the theft of helmets and leather and I was covered up to £1.500 but I needed to call, again, another insurer Direct Group, which annoyed and rudely told me this wasn’t the actual cover they were offering, No Theft was covered?! In the policy you sold me they were all included Mr Gallard, when I called earlier this week on the 5th of October and spoke to Angela from brightside, she also was 100% sure I was covered for the theft too and she proudly called Direct Group to confirm it, but she then also found out I was sold a scam as not even you brightside knew this as it wasn’t mentioned nowhere when I purchased the policy and none of your team is trained or aware of this. So yes I’m totally unhappy I was sold a very expensive scam and I purchased the same cover for 2 years not knowing it.