Full fibre installed 17/4; 4 days later down over two consecutive days, the second day lasting from lunctime until the fix the following day. 1st day outage lasted a couple of hours; 2nd day outage didn't recover. Contacted Brillband who raised a request for City Fibre engineer to visit for following day. Supposed to be a morning slot but didn't arrive until 3pm). Engineers fixed issue which related to the original installation. Vivyan at Brillband did keep me advised with regular calls when I raised the issue of the 2nd outage to try and fix and the following day of the engineers visit. And Duncan (CEO) follwoed that up with a call to apologise for lack of service over previous 2 days. Thank you to you both. Since the fix/repair, broadband has been great. Purchased a couple of Eero extenders to improve coverage (and replace my previous mesh system) and now have good coverage in all rooms. After a rocky start (which I acknowledge wasn't Brillbands fault) it's all systems go. (Review updated from original, which was typed in frustration at lack of service).