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Brillband Reviews

4.8 Rating 113 Reviews

96 %

of reviewers recommend Brillband

Company Reviews

4.8

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So much better than my previous BT broadband, had to buy an extender unit to increase coverage and it took a bit of moving the router and extender around the house to get the best covage, but now have it just about perfect.”

Posted 1 day ago

“As expected 👏 10/10”

Posted 1 day ago

“So far so good family seem happy with the download speed”

Posted 3 days ago

Thanks for the review, Peter! We're thrilled to hear the whole squad are giving a big thumbs up 👍 🌟 There's no cap to our super-fast broadband so there's plenty of streaming, gaming, and browsing to go around 🚀 - Team Brillband

Posted 3 days ago

“Installation done very efficiently”

Posted 5 days ago

Kudos to our installation partners 🤩 A seamless setup paves the way for our speedy broadband and we're chuffed to hear you're happy with how everything went 🙌 Thanks for sharing your experience, Richard! - Team Brillband

Posted 3 days ago

“Simple connection by city fibre, always quick to respond to any queries I have had, all good so far! Wow speeds are so fast!”

Posted 6 days ago

“Simple connection by city fibre, always quick to respond to any queries I have had, all good so far! Wow speeds are so fast!”

Posted 6 days ago

Need for speed met 🔥💯 Zooming through with our rapid service and having your questions answered pronto – that's what we love to hear! Thank you for this brilliant review, Patricia ⭐️ - Team Brillband

Posted 3 days ago

“I have recently transferred to fibre and chose Brillband as the supplier. The online process was clear and simple. Contacting Brillband is easy via WhatsApp and you get to speak to a real person if required very easily. The installation was undertaken by City Fibre who were polite, tidy and helpful fitting the cable exactly where I requested. So far the connection speeds are very good and much better than before.”

Posted 1 week ago

Welcome to the Full Fibre revolution, Gavin 🙌 🎉 We're a real game-changer with our speeds, simplicity, and support to ensure that your whole experience is hassle-free! Thank you for sharing your experience. You're the real MVP for giving your internet a turbo boost 😎 - Team Brillband

Posted 1 week ago

“After spending many years with another fibre provider and ever increasing prices for just broadband alone and with the cost of everything else in life going up, I bit the bullet to review what my options were. With having City Fibre available in the street this was the first port of call. After a quick look through providers that were on offer, it was a "no brainer" to go with brillband. Signed up very easily through the website with a date that was just over a week ahead - earlier appointments were available had I been available. New router came with a couple of days of signing up. Engineers came a couple of days ahead of time to do their survey, then on the day of installation gave a call to say they were on the way. Installation was without issue, all done and dusted in less than an hour. Now I have broadband that is less than half the price that I was going to be paying post the April increases with my previous provider, and it is almost 4 times faster than what I was paying for (250Mbs -> 940Mbs). Even better with the eero 6 router is that I can take better control of browsing activity of our youngest and ensure that all of their devices can't browse the internet after bedtime. Broadband shouldn't be expensive, it should be fast and reliable backed by great customer services and so far brillband is ticking the boxes for me.”

Posted 1 week ago

We're so happy you made the upgrade, Steven! You're absolutely right - broadband shouldn't be breaking the bank. A consistent and reliable service at a lower cost is always a win 🏆 The eero router is a guardian for your home that provides next-level convenience and extra provisions for you and your family so that you can all keep living your best online lives in this day and age 🧑‍💻✨ Welcome to a new and improved experience where a passionate and dedicated team meets lightning-fast broadband ⚡️

Posted 1 week ago

“Good service, helpful, fast Internet connection.”

Posted 2 weeks ago

We aim to please 😊 Thanks for the review David, it's appreciated.

Posted 2 weeks ago

“Had an issue on the second day where we lost service for a few hours although several providers all went down at that time. No issues otherwise and it's been a bonus not having to listen to the kids moaning about losing connection and buffering from our previous provider.”

Posted 2 weeks ago

Brilliant broadband equals a happy home 🫶, we're glad to hear it Martin. Sorry about the interruption, it looks like this was out of our hands, thanks for understanding.

Posted 2 weeks ago

“Excellent speed”

Posted 3 weeks ago

Just one of our specialities 😀 Thanks for sharing with us Louise.

Posted 2 weeks ago

“Excellent speed”

Posted 3 weeks ago

Just one of our specialties 😀 Thanks for sharing with us Louise.

Posted 3 weeks ago

“I would very much like to try the Internet service with your company after installation.”

Posted 3 weeks ago

We look forward to having you join us Nawaf 😀

Posted 3 weeks ago

“Seamless transfer from my previous provider. Came home from work and it had all happened. Speeds have been high”

Posted 3 weeks ago

Why shouldn't everything be this easy 😀 Glad to have you with us John.

Posted 3 weeks ago

“Seamless transfer from my previous provider. Came home from work and it had all happened. Speeds have been high”

Posted 3 weeks ago

Why can't everything we so simple 😀 Glad to have you with us John.

Posted 3 weeks ago

“I qas having issues with my broadband not Dow loading very fast through my ps5. I contacted brillband via Instagram and they quickly got me in contact with the support team. Viv was very friendly and managed to fix my issue in minutes my ammending my settings, brilliant customer service and now great Internet speeds.”

Posted 1 month ago

Glad we could help Alexander! If you ever need a helping hand we have our team ready to respond and happy to help.

Posted 3 weeks ago

“Very happy.”

Posted 1 month ago

Thanks for the review Kevin 😀

Posted 1 month ago

“Great speed. No dropout issues. Customer service has been great.”

Posted 1 month ago

That's what we like to hear Sam 😉 We're glad you're enjoying your connection.

Posted 1 month ago

“Great service ,”

Posted 1 month ago

We're chuffed knowing that our service has left a grand lasting impression on you 🤩 We're confident that our ultra-fast broadband and support will continue to impress you day in and day out ⚡️ Thank you for the review, Michael! - Team Brillband

Posted 1 month ago

“Very impressed with Brillband customer service so far. I had questions that I couldn't answered by City Fibre about the install but Birllband were able to help (even though they weren't installing!). Service has run as promised so far without an issue.”

Posted 1 month ago

Knowledge is power 🧠 🙌 We like to know the ins and outs of what's involved in getting you connected so that our level of support is always kept to a high standard 🫡 We're super pleased to hear that you're enjoying the journey with us so far, and we appreciate your lovely review. Thank you, Chris! - Team Brillband

Posted 1 month ago

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Brillband is rated 4.8 based on 113 reviews