Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.76

4.8 Rating 170 Reviews

95 %

of reviewers recommend Brillband

4.8

Based on 170 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Write Your review

Tell us how Brillband made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent over two months investing, and when I finally attempted to withdraw my funds, my account—holding over $186,120—was unexpectedly locked. Customer service has not responded to my withdrawal requests. After sharing my experience with friends, they advised me to contact lilo grace 75 @ gmail .com . Their guidance was crucial, and I was able to successfully recover my stolen money with their help. you can also contact then on Wh-a -ts- A-p-p ‪+1-6-1-5-4-1-4-1-5-6-2”

Helpful Report

Posted 2 weeks ago

“I recently worked with Lilo Grace, and I couldn’t be more grateful for their help in recovering my lost funds. After being scammed online, I thought I would never see that money again. However, their team was professional, responsive, and efficient throughout the entire process. They kept me informed at every step and worked tirelessly to ensure I got my money back. I’m truly impressed with their dedication and expertise. If you’ve lost money and need help recovering it, I highly recommend lilograce75@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 ::::+𝟏(615) 414 15 62”

Helpful Report

Posted 2 weeks ago

“I don't often leave reviews, but I feel I need to shout out the brilliance of Brillband. The whole process of getting on line and set up is so simple. I had a few issues with my landlord and the team went over and above to help me. They have taken me step-by-step through issues I have with my laptop - I'm sure they didn't need to do that. Thank you team - you really are the best!!!”

Helpful Report

Posted 2 weeks ago

“‘What went wrong?’ Where to start. Read the negative reviews. This is where you find the real story of Brillband. My most recent experience started at 5pm last night while working 👇 The internet has now been offline for over 15hours going off at 5pm last night. I immediately contacted Brillband who apparently don’t work at 5pm in the evening and I am still waiting on a response. This is the longest outage but by no means the first. Usually happening in working hours and extremely disruptive for people who work from home. I am currently forced to use my personal hotspot to enable me to work. This isn’t the first time. I’ve had to but expensive additional equipment at my own cost to extend WiFi reach in a 3 bedroom thin walled home. Brillband will literally blame everything AND the kitchen sink for their sub standard service and product. Avoid like the plague is my thorough recommendation.”

Helpful Report

Posted 1 month ago

Hi Karen, We’ve seen your feedback across several platforms, and we want to address your concerns openly. During the recent outage, we acted as soon as we were made aware. We immediately contacted our engineering partners and discovered that two telegraph poles had fallen, impacting 22 homes in your area and affecting all CityFibre providers. While this was out of our direct control, we were proactive in working with CityFibre to get updates and monitored the situation closely until service was restored. We stand by our commitment to delivering reliable service and maintaining transparent communication. We believe we took every step possible to address the issue promptly and effectively, and we regret if this wasn’t clear from your perspective. We value feedback from all our customers and believe that while acknowledging challenges is essential, focusing on solutions and collaboration is how we move forward. Thank you for sharing your thoughts. Best, Team Brillband

Posted 1 month ago

“Best decision in my life! Faultless, after 18 months contract didn't have any problems!”

Helpful Report

Posted 3 months ago

High praise indeed! Thanks so much, Slawomir 🙌

Posted 3 months ago

“Fantastic so far can't fault it”

Helpful Report

Posted 3 months ago

Thanks John! We think you're fantastic for choosing us!

Posted 3 months ago

“Had no problems so far and it's cheaper”

Helpful Report

Posted 4 months ago

Thanks for the review, Lydia, and for being a customer of Brillband!

Posted 3 months ago

“Brilliant, never had a problem. They always keep you in the loop.”

Helpful Report

Posted 4 months ago

Thanks, Veronica, for taking the time to review us!

Posted 3 months ago

“So far so good.”

Helpful Report

Posted 4 months ago

“I was already on CityFibre 900 with a rival provider (Giganet) so transfer was straightforward - no engineer's visit required - but a series of emails from Brillband kept me up to date on progress. One niggle. Brillband informed me that my old service would end dead on midnight and they would take over before midday. As my existing contract was paid up to 6 June, I nominated 7 June for the transition. In the event, Giganet continued their supply till nearly 02:15 and officially ceased operation only at 18:00, though Brillband had connected around 09:00. In consequence I was obliged to pay Giganet (or rather their successors, Cuckoo) for an extra day. Predictable enough with hindsight, but it could perhaps have been better explained. Brillband provided a different model of the Amazon eero 6 router from Giganet's and I have to say that, judging from online speed tests, its transmission over Wi-Fi seem to be inferior. In practice there is no appreciable difference in performance.”

Helpful Report

Posted 4 months ago

“Great service really helpful and fast install”

Helpful Report

Posted 4 months ago

“Fast internet never any problems”

Helpful Report

Posted 4 months ago

“Brillband have been brilliant so far. Setup was super quick, the CityFibre engineers were friendly and knowledgeable. Speeds have been superb and is a huge step up from the old Openreach line. However some websites like Youtube require login and other sites are blocked because Brillband using CGNAT, but can usually be solved by using a VPN or logging into the sites. Not having to worry about sneaky price increases is a breath of fresh air and I couldn't recommend Brillband enough.”

Helpful Report

Posted 4 months ago

“Thank you all good no issues.”

Helpful Report

Posted 4 months ago

“Thank you all good no issues.”

Helpful Report

Posted 4 months ago

“Starting with the installation, the router arrived the week before. The installer arrived on time on the day and took 1 hout to get everything installed and set up. I've had 2 issues. I couldn't access certain functionality using my work VPN. I was able to set up a 'Guest Network' (very easy) on the Eero router and that resolved the first issue. The second issue I had was my TV kept losing it's wifi connection. That turned out to be an issue with the TV (only able to connet to 2.5GHz network and not 5GHz). By switching on a 'Legacy' setting in the router I was able to resolve that. I like being able to access the router via a phone app. The app is pretty straightforward. The connection itself is stable, reliable and fast. No problems so far. All in all, I only wish I'd made the move sooner.”

Helpful Report

Posted 4 months ago

“Great quality, good value broadband. Customer services very quick to respond on all channels.”

Helpful Report

Posted 4 months ago

“No fuss, hassle free, good value service”

Helpful Report

Posted 4 months ago

“All good so far”

Helpful Report

Posted 5 months ago

“This has been a very easy switch over. Good communication and everything went as promised. Within a day we were at full speed as promised. The Eero6 router made things simple to set up and easy to use. So far v impressed.”

Helpful Report

Posted 5 months ago

Brillband is rated 4.8 based on 170 reviews