Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“‘What went wrong?’ Where to start. Read the negative reviews. This is where you find the real story of Brillband. My most recent experience started at 5pm last night while working 👇 The internet has now been offline for over 15hours going off at 5pm last night. I immediately contacted Brillband who apparently don’t work at 5pm in the evening and I am still waiting on a response. This is the longest outage but by no means the first. Usually happening in working hours and extremely disruptive for people who work from home. I am currently forced to use my personal hotspot to enable me to work. This isn’t the first time. I’ve had to but expensive additional equipment at my own cost to extend WiFi reach in a 3 bedroom thin walled home. Brillband will literally blame everything AND the kitchen sink for their sub standard service and product. Avoid like the plague is my thorough recommendation.”

Helpful Report

Posted 6 months ago

Hi Karen, We’ve seen your feedback across several platforms, and we want to address your concerns openly. During the recent outage, we acted as soon as we were made aware. We immediately contacted our engineering partners and discovered that two telegraph poles had fallen, impacting 22 homes in your area and affecting all CityFibre providers. While this was out of our direct control, we were proactive in working with CityFibre to get updates and monitored the situation closely until service was restored. We stand by our commitment to delivering reliable service and maintaining transparent communication. We believe we took every step possible to address the issue promptly and effectively, and we regret if this wasn’t clear from your perspective. We value feedback from all our customers and believe that while acknowledging challenges is essential, focusing on solutions and collaboration is how we move forward. Thank you for sharing your thoughts. Best, Team Brillband

Posted 6 months ago

Brillband is rated 4.8 based on 168 reviews