Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't often leave reviews, but I feel I need to shout out the brilliance of Brillband. The whole process of getting on line and set up is so simple. I had a few issues with my landlord and the team went over and above to help me. They have taken me step-by-step through issues I have with my laptop - I'm sure they didn't need to do that. Thank you team - you really are the best!!!”

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Posted 6 months ago

“Best decision in my life! Faultless, after 18 months contract didn't have any problems!”

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Posted 9 months ago

High praise indeed! Thanks so much, Slawomir 🙌

Posted 8 months ago

“Fantastic so far can't fault it”

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Posted 9 months ago

Thanks John! We think you're fantastic for choosing us!

Posted 9 months ago

“Brilliant, never had a problem. They always keep you in the loop.”

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Posted 9 months ago

Thanks, Veronica, for taking the time to review us!

Posted 8 months ago

“I was already on CityFibre 900 with a rival provider (Giganet) so transfer was straightforward - no engineer's visit required - but a series of emails from Brillband kept me up to date on progress. One niggle. Brillband informed me that my old service would end dead on midnight and they would take over before midday. As my existing contract was paid up to 6 June, I nominated 7 June for the transition. In the event, Giganet continued their supply till nearly 02:15 and officially ceased operation only at 18:00, though Brillband had connected around 09:00. In consequence I was obliged to pay Giganet (or rather their successors, Cuckoo) for an extra day. Predictable enough with hindsight, but it could perhaps have been better explained. Brillband provided a different model of the Amazon eero 6 router from Giganet's and I have to say that, judging from online speed tests, its transmission over Wi-Fi seem to be inferior. In practice there is no appreciable difference in performance.”

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Posted 9 months ago

“Great service really helpful and fast install”

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Posted 9 months ago

“Fast internet never any problems”

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Posted 10 months ago

“Brillband have been brilliant so far. Setup was super quick, the CityFibre engineers were friendly and knowledgeable. Speeds have been superb and is a huge step up from the old Openreach line. However some websites like Youtube require login and other sites are blocked because Brillband using CGNAT, but can usually be solved by using a VPN or logging into the sites. Not having to worry about sneaky price increases is a breath of fresh air and I couldn't recommend Brillband enough.”

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Posted 10 months ago

“Thank you all good no issues.”

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Posted 10 months ago

“Thank you all good no issues.”

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Posted 10 months ago

“Starting with the installation, the router arrived the week before. The installer arrived on time on the day and took 1 hout to get everything installed and set up. I've had 2 issues. I couldn't access certain functionality using my work VPN. I was able to set up a 'Guest Network' (very easy) on the Eero router and that resolved the first issue. The second issue I had was my TV kept losing it's wifi connection. That turned out to be an issue with the TV (only able to connet to 2.5GHz network and not 5GHz). By switching on a 'Legacy' setting in the router I was able to resolve that. I like being able to access the router via a phone app. The app is pretty straightforward. The connection itself is stable, reliable and fast. No problems so far. All in all, I only wish I'd made the move sooner.”

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Posted 10 months ago

“Great quality, good value broadband. Customer services very quick to respond on all channels.”

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Posted 10 months ago

“No fuss, hassle free, good value service”

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Posted 10 months ago

“All good so far”

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Posted 10 months ago

“This has been a very easy switch over. Good communication and everything went as promised. Within a day we were at full speed as promised. The Eero6 router made things simple to set up and easy to use. So far v impressed.”

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Posted 10 months ago

“From order to full connection within an hour. Great service.”

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Posted 10 months ago

Pit-stop speed service 🏎️ Thanks for sharing your experience Andrew!

Posted 10 months ago

“I just switched over to you from sky excellent company now getting 900mb download customer service is so good with right away getting back to you will be trying to get as many friends and family to switch to you thank you so much again”

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Posted 10 months ago

“Reliable, fast and really good prices considering i was paying £30 more for 250mbps now im getting 900mpbs, cant recommend these guys enough”

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Posted 10 months ago

“Brillband has been spot on, the delivery was in good time, the installation from City fibre was excellent. Thoroughly recommended.”

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Posted 10 months ago

That's what we like to hear Colin! Thanks for taking the time to share your experience.

Posted 10 months ago

“I switched over from TalkTalk without any issues overnight, overall my new package is fantastic value with reliable speeds of the max 900mbps. Couldn’t be happier!!”

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Posted 10 months ago

And we couldn't be happier to have you with us Amarjit 😀 Thanks for taking the time to share your experience.

Posted 10 months ago

Brillband is rated 4.8 based on 168 reviews