Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.78

“So far so good family seem happy with the download speed”

Posted 1 week ago

Thanks for the review, Peter! We're thrilled to hear the whole squad are giving a big thumbs up 👍 🌟 There's no cap to our super-fast broadband so there's plenty of streaming, gaming, and browsing to go around 🚀 - Team Brillband

Posted 1 week ago

“Good service, helpful, fast Internet connection.”

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Posted 3 weeks ago

We aim to please 😊 Thanks for the review David, it's appreciated.

Posted 2 weeks ago

“Had an issue on the second day where we lost service for a few hours although several providers all went down at that time. No issues otherwise and it's been a bonus not having to listen to the kids moaning about losing connection and buffering from our previous provider.”

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Posted 3 weeks ago

Brilliant broadband equals a happy home 🫶, we're glad to hear it Martin. Sorry about the interruption, it looks like this was out of our hands, thanks for understanding.

Posted 2 weeks ago

“The ability to control users and their access level is a plus for me. Though there had been some instability but it's been a good service”

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Posted 1 month ago

You call the shots when it comes to your home broadband settings and security 💥 We know that safety always comes first so we offer a range of customisable features for happier browsing. It's great to hear you're enjoying the extra protection 🛡️ If you'd like us to look into anything, please don't hesitate to get in touch with our Customer Support team who are always keen to help! Thanks for the lovely review, Joseph 🫶 - Team Brillband

Posted 1 month ago

“The Brillband full fibre system is giving us faster and so far 100% reliable internet access. The clarity of Wi-Fi calls is better now, which is important given the very poor mobile signal at our location.”

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Posted 4 months ago

Better, faster, stronger! Thanks for taking the time to share your experience Adam 🙂

Posted 4 months ago

“Very happy with Brillband! My previous experiences with a major player in the field was a nightmare. Constant problems and incomprehensible communication. Like the 'feel' of Brillband and its excellent customer relations set up.”

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Posted 4 months ago

“Very happy with Brillband! My previous experiences with a major player in the field was a nightmare. Constant problems and incomprehensible communication. Like the 'feel' of Brillband and its excellent customer relations set up.”

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Posted 5 months ago

Jargon proof, fair broadband that simply works. You completely get it Anthony 🙂 Thanks for choosing us and spreading the word.

Posted 5 months ago

“Customer service = great, quick to respond & very helpful. Speed & reliability = superb, couldn't ask for faster speeds & both the service & eero6 router haven't let me down yet. Remote access = letdown, I have a nas drive that I can no longer connect to remotely as they cannot do port forwarding. I highly reccomend Brillband, so long as you don't need remote access to your drives, if that's a must have, you'll need to look elsewhere.”

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Posted 5 months ago

Thanks for the write-up Mark 😀 we appreciate it and it's welcome information about port forwarding, it's important that people know what to expect.

Posted 5 months ago

“very happy with installation and service so far.”

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Posted 1 year ago

“Full fibre installed 17/4; 4 days later down over two consecutive days, the second day lasting from lunctime until the fix the following day. 1st day outage lasted a couple of hours; 2nd day outage didn't recover. Contacted Brillband who raised a request for City Fibre engineer to visit for following day. Supposed to be a morning slot but didn't arrive until 3pm). Engineers fixed issue which related to the original installation. Vivyan at Brillband did keep me advised with regular calls when I raised the issue of the 2nd outage to try and fix and the following day of the engineers visit. And Duncan (CEO) follwoed that up with a call to apologise for lack of service over previous 2 days. Thank you to you both. Since the fix/repair, broadband has been great. Purchased a couple of Eero extenders to improve coverage (and replace my previous mesh system) and now have good coverage in all rooms. After a rocky start (which I acknowledge wasn't Brillbands fault) it's all systems go. (Review updated from original, which was typed in frustration at lack of service).”

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Posted 1 year ago

“Full fibre installed 17/4; 4 days later down over two consecutive days, the second day lasting from lunctime until the fix the following day. 1st day outage lasted a couple of hours; 2nd day outage didn't recover. Contacted Brillband who raised a request for City Fibre engineer to visit for following day. Supposed to be a morning slot but didn't arrive until 3pm). Engineers fixed issue which related to the original installation. Vivyan at Brillband did keep me advised with regular calls when I raised the issue of the 2nd outage to try and fix and the following day of the engineers visit. And Duncan (CEO) follwoed that up with a call to apologise for lack of service over previous 2 days. Thank you to you both. Since the fix/repair, broadband has been great. Purchased a couple of Eero extenders to improve coverage (and replace my previous mesh system) and now have good coverage in all rooms. After a rocky start (which I acknowledge wasn't Brillbands fault) it's all systems go. (Review updated from original, which was typed in frustration at lack of service).”

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Posted 1 year ago

“Quick to switch over, fast internet, easy to install”

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Posted 1 year ago

“Good price. Great speeds. Quick and simple installation. Only reason I drop a star is because of the eero 6 router that is supplied. Although you get 1 Gbps wired, the router only supports 500 Mbps wirelessly. Would be better served with an eero 6 pro or 6e router but it appears Brillband do not offer that option. And unfortunately you cannot directly plug in a different router directly to the fibre modem without the Brillband eero router being in the loop as per the terms and conditions of the contract. Overall great internet and service but limited by the Brillband hardware.”

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Posted 1 year ago

“OK, this is installation day so my opinion may change (or might not!). I signed up for Brillband on a Saturday afternoon at about 4pm. CityFibre has destroyed the pavements round here over the last year and finally offered some providers. There were 4 on offer - Vodafone (I work in IT and particularly am dealing with VPN issues at the moment and almost all of the problem ones are Vodafone, so I wouldn't touch them), some other provider that I'd not heard of but had some awful reviews (ISPs don't generally get good reviews but these were bad), Giganet, which I'd heard of and Brillband which I knew nothing about. Virgin had also upped my 350Mb broadband, TV (which I don't care about) and phone (which I don't use) to £108/month. About 20 minutes later I got a call to arrange an installation date. Unfortunately that didn't happen and it's not really their fault. CityFibre found a fault and cancelled all installations but didn't tell the customers who were waiting a call and emailed Brillband and it wasn't noticed until late in the day. I called them and left a VM and was called back in 10 minutes. Was told that a new install date was provisionally 3rd March but they'd put a note on it to say to escalate if possible as I'd been let down. A couple of days later this got moved to 1st March then yesterday I got a message that it would be today, if that was OK. CityFibre turned up (actually it was Kelly Services on their behalf) at 8am. Did a pretty decent job of removing and replacing some monoblock paving. Done in about 2 hours. No mess inside or out and no sign, other than the new box on the wall, that they'd even been there. I assume I'm one of the first people in this area as they were visited by some senior bods in a Range Rover and some people from marketing who were taking photos. At one point there were 8 people in my driveway. :-) I cannot complain about the installation at all. They did an awesome job, although had I known they were taking pics I might've tidied up a little! I work from home, as does my wife, so I waited till lunchtime to switch over. I didn't use the supplied Eero 6 router at the time as I've already got Eero 5 Pro routers and swapping takes a while and we didn't have the time. As it's wifi 5 there wasn't a massive jump in download speed (near router was about 380Mbps vs 340Mpbs but upload speed jumped from 39Mbps to nearly 400Mbps. The gateway router itself was showing over 900Mbps up and down. I'm not naive enough to expect 900Mbps all the time, but it being symetrical is an unexpected bonus. Also, so far, latency seems a little lower than VM. The reason I'm saying 4 rather than 5 stars is not the network performance (although if it starts to suck I will drop the rating! :-) Both my wife and I (different companies) were immediately back on our VPNs), the installation (which was excellent), the customer service (which has been unusually good for an ISP so far) - it's entirely because of the supplied Eero 6 router. I suppose that's not Brillband's fault (Eero is Amazon) (btw how do you get the Eero app to show "Provided by Brillband" on the splash screen?) but, at least in my experience here the Eero 6 appears to have a worse chipset than the Eero 5 Pro. Eero 6 should have higher bandwidth with a compatible wifi adapter but when I replaced the gateway with the Eero 6 I was getting about 150Mbps but 380Mpbs on the Eero 5 Pro with both 802.11ac and 802.11ax adapters in the same room. This isn't a Brillband issue. Other ISPs seem to have the same complaints, such as TalkTalk who offer the same router. I'm a big fan of the Eero 5 Pro, but not of the basic Eero 6. I suppose I'm more disappointed in Amazon rather than Brillband. I'm not sure the Eero 6 even supports near gigbit speeds. TLDR: So far so good for the network connection and customer service but if you really need the faster speed then buy a better router. On a plus side if you buy a better router the config is minimal.”

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Posted 1 year ago

“Speeds – Great – 940 Mbps Down and Up Installation by CityFibre – No issues Supplied router – Standard Eero 6 – OK as a standalone router, but if Mesh is required, it is only rated for up to 500 Mbps We need a Mesh system due to Wi-Fi dead-zones in our property, where we have various Smart Plugs/Devices that are inaccessible. Not including the Eero 6, we tried 5 different mesh systems, and only 1 works on the Brillband service. We had a lot of back and forth via email with customer service trying to get one to work, eventually leading to a call from their technical team. They blamed the third party hardware, something about issues when the DNS is all the same digits (like a certain well known search engines 8.8.8.8 which they use). They were adamant that the standard Eero 6 is fine for a Gigabit service when used as a router, but do acknowledge that as the Eero 6 does not support Ethernet back-haul during mesh use, it will affect the Wi-Fi speeds and be only suitable for up to 500 Mbps. As we were within the cooling-off period, we were going to cancel, but once we found a system that works for us, we changed our mind, and will stay.”

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Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Brillband Reviews