Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.78

4.8 Rating 116 Reviews

96 %

of reviewers recommend Brillband

4.8

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn't reach outside the building from the other side of where the router is situated”

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Posted 5 days ago

Hey Kevin, our support team will have reached out to you yesterday with some advice on making the most of your WiFi. There are lots of things we can recommend to improve how far your WiFi will reach 🙂

Posted 4 days ago

“Good, but don't have static IP.”

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Posted 1 month ago

Spot on Bartlomiej 😀 Static IP is not something that we offer. We try to make that clear in our FAQs, thank you for the feedback.

Posted 1 month ago

“Brill and is very affordable for the speeds offered and it is very reliable too. The customer service offered is second to none. However for the cheap price there are compromises, and in this case it's the use of cgnat. This means your public IP isn't exclusively yours and other people use it also. Some websites will think you're behind a VPN and block you, others will challenge you with 2FA requests or captcha challenges. It's not possible to get a static IP. If you know this ahead of time it's fine, but I suspect we'll be moving to a more expensive provider at the end of our minimum term.”

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Posted 5 months ago

Thanks for the write-up Nick, it's greatly appreciated 🙂 You'll be pleased to know that we've made some changes recently that will greatly improve the issues with CGNAT you've mentioned. Our customer support team will message you today.

Posted 5 months ago

“Service reliable, but router is absolutely terrible - basic eero device. I can barely get WiFi outside the room the router’s in. Had to disconnect it, and use my previous Asus Mesh gear instead. Getting around 300Mbps from a 900Mbps contract, so not great. Tech support haven’t helped much, just blamed design of the building for blocking signal.”

Helpful Report

Posted 5 months ago

The speed used by particular devices such as laptops, phones, tv's, etc can be less than 900Mbps if your device is not able to process the full speed and can also be impacted by the building material surrounding the router, similar to how your mobile signal weakens in certain rooms. However, the router we provide is capable of more than our maximum speed and matches or is more powerful than the one used by all other major broadband providers in the UK.

Posted 5 months ago

Brillband is rated 4.8 based on 116 reviews