Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again I must say I'm loving it so much value for money with brillband than virgin media”

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Posted 1 year ago

We deliver big time on value and performance and we're so glad you made the switch 💯 Enjoy the upgraded service and sweet savings. Thanks for all those stars, Robert! 😎⭐️ - Team Brillband

Posted 11 months ago

“So far so good, excellent speeds both wired and wireless, I have contacted customer services via WhatsApp several times and had a response within 10 to 15 minutes. Also, the eero 6 makes a difference with WiFi speeds and also no drop outs.”

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Posted 1 year ago

All systems are go from the first contact to ensure you get the very best broadband experience 🚀 Our service is a game changer for stable speeds in your home and we're always there to lend a helping hand whenever you need it 🤝 Glad to hear everything's running smoothly, Mark. Thanks for the amazing review and keep enjoying those excellent speeds! 📶✨ - Team Brillband

Posted 11 months ago

“Took a while to get the connection weighted on but that was 100% gigaclears fault. Customer server from these guys is second to none. Withn 60 seconds you get a response via WhatsApp. English support, can’t fault anything!”

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Posted 1 year ago

It's fantastic to hear about your experience, Jack 😍 Quick and efficient customer support makes all the difference, doesn't it? We're not shy - if you ever need to get in touch then you can email, call, live chat, or WhatsApp us 🤙 Thanks a bunch for this amazing review! - Team Brillband

Posted 1 year ago

“It's fast amd cheap but I'll have to wait and watch to see if and good it only been a couple off days”

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Posted 1 year ago

It's still early days but we have no intention of slowing down on our commitment to provide fantastic broadband to the masses, where the speeds are super fast and the price is competitive (and fixed 👀) Thanks for leaving a fab review, Jalpesh! 🤩 - Team Brillband

Posted 1 year ago

“Still early days but so far no issues much better than my last provider but time will tell.”

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Posted 1 year ago

We'll continue to impress, Leonard 🫡 You can count on our reliable service and devoted team to stand out from the crowd! Thanks for the review 🌟 - Team Brillband

Posted 1 year ago

“So far Brillband has been extremely good I’ve only been a customer for a couple of weeks.”

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Posted 1 year ago

We aim to please and always will 🙂 Thanks for sharing your experience Rob.

Posted 1 year ago

“Amazing company the internet speeds are unreal so fast one happy customer that’s for sure.”

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Posted 1 year ago

Shari-Louise, if you're happy we're happy 🙂 Awesome to have you with us.

Posted 1 year ago

“Fast and reliable connection and a fair price, all I needed! Thanks Brillband!”

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Posted 1 year ago

More than welcome Yasser! The type of service everyone deserves 🙂

Posted 1 year ago

“Start to finish it’s been a good experience.”

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Posted 1 year ago

We're with you all the way 😉

Posted 1 year ago

“Good, stable so far.”

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Posted 1 year ago

Thanks Izabella! That's what we like to see 🙂

Posted 1 year ago

“So much better than my previous BT broadband, had to buy an extender unit to increase coverage and it took a bit of moving the router and extender around the house to get the best covage, but now have it just about perfect.”

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Posted 1 year ago

You get it Steven 🙂 thanks for sharing your experience. Welcome to broadband done better.

Posted 1 year ago

“As expected 👏 10/10”

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Posted 1 year ago

🍾 When companies put honesty and fairness first.

Posted 1 year ago

“Installation done very efficiently”

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Posted 1 year ago

Kudos to our installation partners 🤩 A seamless setup paves the way for our speedy broadband and we're chuffed to hear you're happy with how everything went 🙌 Thanks for sharing your experience, Richard! - Team Brillband

Posted 1 year ago

“Simple connection by city fibre, always quick to respond to any queries I have had, all good so far! Wow speeds are so fast!”

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Posted 1 year ago

Fast 🏎️, simple ☑️ and supportive 🫶 Thanks Patricia!

Posted 1 year ago

“Simple connection by city fibre, always quick to respond to any queries I have had, all good so far! Wow speeds are so fast!”

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Posted 1 year ago

Need for speed met 🔥💯 Zooming through with our rapid service and having your questions answered pronto – that's what we love to hear! Thank you for this brilliant review, Patricia ⭐️ - Team Brillband

Posted 1 year ago

“I have recently transferred to fibre and chose Brillband as the supplier. The online process was clear and simple. Contacting Brillband is easy via WhatsApp and you get to speak to a real person if required very easily. The installation was undertaken by City Fibre who were polite, tidy and helpful fitting the cable exactly where I requested. So far the connection speeds are very good and much better than before.”

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Posted 1 year ago

Welcome to the Full Fibre revolution, Gavin 🙌 🎉 We're a real game-changer with our speeds, simplicity, and support to ensure that your whole experience is hassle-free! Thank you for sharing your experience. You're the real MVP for giving your internet a turbo boost 😎 - Team Brillband

Posted 1 year ago

“After spending many years with another fibre provider and ever increasing prices for just broadband alone and with the cost of everything else in life going up, I bit the bullet to review what my options were. With having City Fibre available in the street this was the first port of call. After a quick look through providers that were on offer, it was a "no brainer" to go with brillband. Signed up very easily through the website with a date that was just over a week ahead - earlier appointments were available had I been available. New router came with a couple of days of signing up. Engineers came a couple of days ahead of time to do their survey, then on the day of installation gave a call to say they were on the way. Installation was without issue, all done and dusted in less than an hour. Now I have broadband that is less than half the price that I was going to be paying post the April increases with my previous provider, and it is almost 4 times faster than what I was paying for (250Mbs -> 940Mbs). Even better with the eero 6 router is that I can take better control of browsing activity of our youngest and ensure that all of their devices can't browse the internet after bedtime. Broadband shouldn't be expensive, it should be fast and reliable backed by great customer services and so far brillband is ticking the boxes for me.”

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Posted 1 year ago

We're so happy you made the upgrade, Steven! You're absolutely right - broadband shouldn't be breaking the bank. A consistent and reliable service at a lower cost is always a win 🏆 The eero router is a guardian for your home that provides next-level convenience and extra provisions for you and your family so that you can all keep living your best online lives in this day and age 🧑‍💻✨ Welcome to a new and improved experience where a passionate and dedicated team meets lightning-fast broadband ⚡️

Posted 1 year ago

“Excellent speed”

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Posted 1 year ago

Just one of our specialities 😀 Thanks for sharing with us Louise.

Posted 1 year ago

“Excellent speed”

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Posted 1 year ago

Just one of our specialties 😀 Thanks for sharing with us Louise.

Posted 1 year ago

“I would very much like to try the Internet service with your company after installation.”

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Posted 1 year ago

We look forward to having you join us Nawaf 😀

Posted 1 year ago

Brillband is rated 4.8 based on 168 reviews