Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, a quick setup and great speeds for a reasonable price! Even the setup folk with city fibre took special consideration timing the noisy work around my son’s nap. Couldn’t recommend enough 😁”

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Posted 1 year ago

Can't be dealing with a disturbed nap time 😱 We're glad the team were able to be accommodating. Thanks for the review Matthew!

Posted 1 year ago

“Great price for very fast speeds and excellent local customer service who respond very quickly. This is how things should be done.”

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Posted 1 year ago

"This is how things should be done." We couldn't agree more Graham 🙂

Posted 1 year ago

“Excellent service so far. ordering and connection was simple with a very polite courtesy call before the installation date. The connection has been stable and solid since it was installed.”

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Posted 1 year ago

Great to have you with us Richard and thank you for spreading the word.

Posted 1 year ago

“I have been a VM customer for several long years. It was a very expensive and frustrating deal process where I never knew what to expect. The only thing that was certain was that I could expect with 100% certainty another email about the price increase. One day I said enough is enough. I'd rather be without internet than this. And then I found Brillband. I was in such a state of mind that I didn't trust anyone or anything, but I thought, what could be worse than being with VM? I am in! My life changed that day. Installation was easy, customer service was excellent, internet was fast and the price was good. I couldn't believe these people were real, it was so good! Brillband is a decent company, they care about people's online comfort, and they don't bother to raise the price (which I especially appreciate in these terrible times), if you have a problem, they are always there. I love Brillband and unless they change I will never trade them for anyone. Saying yes to them was the best "Internet" decision I've ever made and I don't regret it. It's been a year since I've been with them and they're just as good as day one. And another, one of the most important things for me is that Brillband means freedom. These guys are the real change I've been waiting for for so long. As for protection, the router receives regular updates, scans are a matter of course. I am very glad I found Brillband. Thank you.”

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Posted 1 year ago

I don't we could have asked for a better review Radek! We're all very pleased that you're so happy in joining us. It's about time there was better broadband out there for people, we've all put up with lazy service and sneaking price increases for too long. Thank you for helping us spread the word, better broadband is here.

Posted 1 year ago

“Just told EE rep that knocked on my door that I already have a brilliant broadband and when he heard what is it he couldn't agree more :)”

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Posted 1 year ago

A service so good it silenced a salesperson... unheard of 😂 Thanks for spreading the word Grzegorz, it's appreciated.

Posted 1 year ago

“Having spent many years with TalkTalk and suffering the worst customer service, on numerous occasions, I decided to make the switch to BrillBand and I have never looked back. One speed, one price, no gimmicks. From day one the transition was a piece of cake and I was kept updated during the whole switch process with no noticeable downtime. As for BrillBands customer service, it blows the competition out of the water, real people with a genuine interest in the customer, friendly, reassuring, knowledgeable, and a real local team based in Glasgow not the other side of the world. I would highly recommend BrillBand to anyone.”

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Posted 1 year ago

Love your review Kevin! 🙂 Simple pricing, simple set-up and simple ways to contact us equals more time to do the important stuff in life, that's what it's all about. Thanks for spreading the word about Brillband.

Posted 1 year ago

“Best move I have made after 20years of cable company. Process from ordering to installation was seamless and I now continue to enjoy high speed broadband at a very reasonable price with no buffering. Would definitely recommend the switch to Brillband 👌”

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Posted 1 year ago

That's what we like to hear Tom!🤟 It's time these other providers start caring.

Posted 1 year ago

“Really pleased with performance and customer support.”

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Posted 1 year ago

You're making us blush Janet 🤭

Posted 1 year ago

“Great customer service and communication from first inquiry till completion of order Great service and great product 20/20”

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Posted 1 year ago

Thanks for the review Peter! Glad you're enjoying your new connection 🚀

Posted 1 year ago

“Customer service always very quick to reply, very helpful”

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Posted 1 year ago

🏎️💨💨💨..... Thanks for the support Mark, it's appreciated.

Posted 1 year ago

“Seamless transfer from my old supplier. All good, fast service. No issues so far.”

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Posted 1 year ago

And ever! Hopefully 🙂 Thanks for sharing your experience Craig.

Posted 1 year ago

“Very good”

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Posted 1 year ago

😙 Thanks John.

Posted 1 year ago

“As an isp brillband have been top notch. Easy to get hold of, prompt attention from a friendly knowledgeable bunch. Now for the product. It’s one of the best in the business and all at a great price point. Highly recommended.”

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Posted 1 year ago

Thanks for the review Paul! Well put 🙂

Posted 1 year ago

“After living through disruption with road works for months, and erratic service from our previous broadband supplier, we signed up with CityFibre, to be emailed as soon as the new full fibre broadband became available at out postcode. As soon as we got the email, we had a look at the five different broadband providers, and decided to go with Brillband for a number of reasons : they are local, have had good reviews in the major Scottish newspapers, offer an innovative service without unnecessary add-ons like television and landline telephone, and are focussed on a single 900Mbps package at £35.00 a month. We are not interested in slower packages, so this is ideal. The CityFibre installation team came two weeks after we placed the order, and were very efficient, made no mess, and had us up and running running very quickly. We were impressed with the faster download speeds very quickly, and upload speeds have increased by a factor of ten. As can be expected, with wireless broadband there can be areas of the house far from the router where speeds get a bit slower. I contacted Brillband Support for advice about this as my study and desktop computer are in the only area of slower reception - though still faster than my previous broadband. They gave me good advice, so I bought an additional eero 6 from Amazon and installed this next to my computer, and have a direct ethernet connection between the two. It only needed plugging in and a simple setup using the eero app, and we are now getting a very fast speed everywhere. This is of course what the eero mesh system is designed to do. To sum up, everything is running well, we are getting much faster response from all our devices, and paying less every month, after our previous supplier raised their prices again. We are very pleased with the Brillband service, and have recommended them to family members, one of whom has already signed up.”

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Posted 1 year ago

“Easy communication from start to finish guys were happy to install where we wanted it no fuss no mess and Internet is first class no issues perfect 👌”

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Posted 1 year ago

Life is complicated enough, broadband should be as simple as this 🙂

Posted 1 year ago

“Always ready to help, and almost never needing to. Simply because their network is that stable and reliable, while also performing that well.”

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Posted 1 year ago

Music to our ears Connor! Thank you for your support, every review means a lot to us.

Posted 1 year ago

“Constantly had issues with my Sky broadband service dropping and constantly made excuses like building fabric etc. eventually made the switch to brillband fibre and it’s only been 2 months but the difference is remarkable. The eero app is extremely handy if anything addictive. Brillbands customer service is second to none, any issues has been resolved immediately without any infuriating call centres, pre-programmed voice message or jargon. I would 100% recommend.”

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Posted 1 year ago

We're allergic to jargon, brings us out in a rash....😉 Amazing to hear how we stack up to the big guys! thanks for spreading the word John, it means a lot to us.

Posted 1 year ago

“Fast reliable internet for a cheap fixed price.”

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Posted 1 year ago

“I've been a customer for almost 3 months now and the service has been fantastic. Speeds are as stated and consistent. I've also had to contact customer support once and my experience was great, even though the fault was not theirs Brillband got in contact with Citifibre for me and had everything sorted within 24 hours.”

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Posted 1 year ago

Thanks for the review Richard! Glad we could get everything sorted quick sharp 🙂 - Team Brillband

Posted 1 year ago

“I 100% drive for excellent customer service I am passionate about getting the best for what I pay for, if a company sells me something I expect delivery not just on product but service delivery is as if not more important. I was let down through no fault of my own by my previous broadband provider their customer service was not only appauling but was effecting my mental well-being trying to resolve an issue that they created. Being a home worker I rely on good reliable internet access, that in itself is not the be all and end all of what I require, good honest access to customer service is also a priority. Brillband from day one delivered on every aspect of my expectations. 100% delivered on cost, installation, promise and reassurance and they have never ever let me down. I cannot recommend Brillband enough and I do if people ignore my recommendation because ‘never heard of them’ believe me neither had I but I was desperate to go live again and they delivered and continue to deliver. This is an honest review and the content of the review is of my own opinion based on experience and of a satisfied customer.”

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Posted 1 year ago

We're definitely like-minded Alexander 😉 service means service. Thanks for taking the time to write your review and spreading the word!

Posted 1 year ago

Brillband is rated 4.8 based on 168 reviews