Brillband Reviews

Name: Brillband
Address: 272 Bath House, Glasgow, Glasgow
Rating: 4.80

4.8 Rating 168 Reviews

97 %

of reviewers recommend Brillband

4.8

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Brillband:

We are a broadband provider with a simple mission…

To become the most loved broadband provider on the planet. By combining cutting-edge technology with incredible people we have built a business that places customer support at the core of everything we do.

Our technology enables us to deliver...

- Near-instant customer support
- 900Mb/s broadband speeds
- Fixed price contract

We have no in-contract price rises, transparent terms and conditions and a soon-to-launch game-changing companion application.

Made for you…

We often hear stories of poor service and unfathomable call wait times from other broadband providers. That’s why we put the customer at the centre of everything we do.

Our Brill-buddy support team are here to help. Instant message us now for a quick answer to any question.

Visit Website

Email:

brillband.com/contact

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great customer service. Let me out of my contract early after my circumstances changed even though they didn't have to ?”

Helpful Report

Posted 1 year ago

“The whole brillband experience from start to finish. Was so easy from first contact to setting up had to contact support, and within minutes Vivyan called. Problem sorted. It was me not setting up properly. Oops. Would I recommend brillband. Most definitely. Oh! And it's a Scottish company. Win win...”

Helpful Report

Posted 2 years ago

“Arrived on time, installed without fuss and no mess left behind. Engineers only left when I’d set up the Eero router satisfactorily.”

Helpful Report

Posted 1 year ago

“No way can I fault BrillBand, the customer service, is second to none, they have the "personal touch", your not a customer to them, your a friend that uses the service. As for folks complaining about the eero routers and speed over WiFi I spoke to eero tech support and they said max WiFi speed was between 500-700Mbps depending on model. WiFi speed depends on soo many things, devices connected, background frequencies, microwaves etc. The ISP cant help with in home speeds, as long as your speed to the router is what the say then thats good, also the speedtests online are rubbish, try running different ones and you will get different results. BrillBand = Awesome.”

Helpful Report

Posted 1 year ago

“Excellent customer service from the get go. It actually felt like I was talking to a person rather than someone who was reading from a script. My current broadband contract was due to be disconnected on the Friday previous to the suggested install date which wasn't ideal but the very helpful Murren went out of her way to ensure City Fibre came out on the day I was to be disconnected. Unfortunately when City Fibre arrived and installed the cabling etc there was a fault with the light going into the cabinet so my broadband could not be activated until that was fixed which meant another appointment and leaving me with no internet over the weekend. I contacted Murren via email to update her on the situation (note same person not another random worker so I didn't need to go over account details, background etc) and explained that I had a deadline for a project and I desperately needed internet access plus my son would have taken a fit had he not been able to play his games or use the internet. So I wasn't looking forward to telling him. lol. To cut a long story shortish, she spoke with her Manager Lyle who very kindly delivered a 5G router directly to my door! I was not expecting that and was so humbled by the care and customer service by Brillband and the team. Unbelievable. Over the next couple of days I was kept updated on the status of the fix and on the Tuesday I unexpectedly received a phone call from a City Fibre engineer to say that he could come round in the evening to fix the fault which he did and again I can't fault the service from City Fibre either. Very professional and he did a great job of making the cabling very neat. Although there was a delay in getting my broadband set up, the level of customer service from both City Fibre and Brillband was outstanding. Thank You!”

Helpful Report

Posted 2 years ago

“The boy that came to install the the Internet was very polite, and friendly.”

Helpful Report

Posted 2 years ago

“Wonderful to easily speak to a human in the vicinity about it! Great servicenso far. Reasonable price.”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 1 year ago

“Exceptional service throughout the full process! Thanks again to all the team at Brillband.”

Helpful Report

Posted 2 years ago

“Does what it says on the tin good service.”

Helpful Report

Posted 2 years ago

“Installation was smooth. Internet is fast. Very happy”

Helpful Report

Posted 2 years ago

“Good installation team. 840Mbs down and 940Mbs upload on wired PC. Think supplied erro 6 router can manage 500Mbs on wifi. If you use 2.4G smart devices plugs, lights etc, remember to temporarily disable 5G on erro before trying to set devices up as erro will default to 5G and smart device apps will fail. Erro uses same SSID for 2.4 and 5G wifi. I was with Virginmedia/ntlword for over 20 years before Brillband. 3 x the speed at just over half the price compared to Virginmedia.”

Helpful Report

Posted 1 year ago

“No issues had and signal and strength has been great throughout”

Helpful Report

Posted 1 year ago

“A Great company which has provided Internet with zero fuss or problems, looking forward to multiple years of service.”

Helpful Report

Posted 2 years ago

“City Fibre Broadband and choosing a provider for a broadband deal. Wasn't sure if I wanted to leave BT. My BT contract was up and BT deals to be honest were miserable and expensive for what they could offer! After doing some research and checking out other reviews for the different providers and packages for City Fibre, I decided to go with Brillband! With good customer reviews, a straight forward package offering top speeds for one monthly price and the first 3 months internet for free! I thought why not, so i signed up! The engineers who installed the fibre and the initial set up were brilliant, Brillband let me know evry step of the way from arranging installation to making sure everything was all good. Brillbands customer service is also excellent! I would highly reccomend anyone to Brillband, very pleased with my Package from Brillband and the level of service! Many thanks Russell”

Helpful Report

Posted 2 years ago

“So glad I made the switch from virgin. Stable connection so far with no drops. Any slight issues I had there was a prompt response from one of the local team who were only too happy to help. Much prefer putting my money into a company offering local support rather than those offshoring much to the frustration of their customers.”

Helpful Report

Posted 2 years ago

“After being disconnected without warning (and in error)by TalkTalk I was desperate to have my service restored. Talk Talk said it would be 7-10 days before they would reconnect bit not on full fibre as it was not available in my area. This despite them connecting me to a full fibre network for the Previous 18 months and City Fibre confirming this I turned to Brillband. From the minute of first contact I knew I had made the right choice. I was treaded like a valued customer, eero router dispatched and received the next day and connection two days after. Brilliant service, UK contact centre, clear billing and faultless 100% recommend.”

Helpful Report

Posted 2 years ago

“My old broadband provider stopped my service early but BRILLBAND came out same day and personally delivered my router and set it all up for me. Amazing service!”

Helpful Report

Posted 2 years ago

“When I explained the position the box would need to be and the reason for it (building work), the external box was put exactly where I said it couldn't be placed. It means when work is due to get done I'll need to try and get the box moved Update: On the customer care side of things there is no faulting Brillband.... Received a call this morning addressing the issues with a plan to resolve them. Never had ANY company call me directly to fix an issue like that unless I had exhausted every avenue beforehand. Definitely on the ball.”

Helpful Report

Posted 2 years ago

“Felt like I took a bit of a risk going with a brand new company I knew very little about, but I’m so glad I did. The value for money here can’t be matched. I’ve been in touch with the customer support a couple of times now, and each time has been a breeze. Extremely attentive and fast to respond to questions/queries. Get ready to subconsciously adopt the brand’s use of emojis ??. Speeds are brill(band). And the guys from CityFibre who did the install were great too. A month in and I have no complaints whatsoever. I hope this helps put your mind at ease ?”

Helpful Report

Posted 2 years ago

Brillband is rated 4.8 based on 168 reviews